
Customer Experience Advocate
1 week ago
Job Summary
We are seeking a skilled Customer Experience Advocate to join our team. As a Customer Experience Advocate, you will be responsible for delivering exceptional customer service and support via multiple channels.
Key Responsibilities:
- Customer Management: Effectively manage customer queries and concerns through timely and professional communication.
- Response and Resolution: Provide prompt and empathetic responses to ensure high customer satisfaction.
- Team Collaboration: Work closely with cross-functional teams to resolve customer issues.
- Quality Assurance: Ensure compliance with service protocols and standards.
- Research and Analysis: Conduct research to provide accurate information and answers to customers.
- Record Keeping: Maintain accurate and up-to-date records and documentation.
Requirements:
- Qualification: Bachelor's degree in any field or equivalent experience.
- Experience: 2-3 years of experience in customer-facing roles; experience in sales, marketing, and healthcare industries is preferred.
- Skills: Proficient in MS Office (especially Excel), SAP, and Outlook. Strong analytical and problem-solving skills.
- Interpersonal Skills: Excellent interpersonal, oral, and written communication skills.
- Teamwork: Team player with a solution-oriented approach.
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