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Senior Customer Experience Specialist
3 weeks ago
Delhi-based Vigneto seeks an adept customer relationship professional to manage premium customer base efficiently.
The ideal candidate will be responsible for handling customer queries, issues and concerns via phone, email, WhatsApp and social media, converting queries into orders and coordinating sales promotions with marketplaces like Amazon and Nykaa.
Key duties include partnering with new restaurants, event management companies, retailers and corporate gifting clients, communicating with customers in English or Hindi and providing technical and billing support.
Requirements:- Excellent communication (English & Hindi) skills
- Good work ethics and a calm attitude
- Able to manage escalations and queries efficiently
This role offers a unique opportunity to excel in a dynamic environment where creativity and innovation thrive. The successful candidate will be part of a driven team that prioritizes delivering exceptional customer experiences.
Additional Information:To succeed in this position, one must possess excellent interpersonal skills, be able to multitask and think critically. A thorough understanding of the tableware and home décor category is essential.
