Vacation Experience Manager

2 weeks ago


Jamnagar, Gujarat, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

We are seeking a skilled professional to support our short-term vacation rental business from a remote location in India.

This role requires exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.

If you are a proactive problem solver with a passion for customer service, we'd love to hear from you.

Key Responsibilities
  • Process refund requests and resolve billing discrepancies according to company policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
Required Skills and Qualifications
  • Strong communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Excellent organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.
Benefits
  • Salary: ₹4,00,000 to ₹8,00,000 per year, based on the candidate's communication skills.
  • Work Location: Remote (India).
  • Education: We value skills and experience over degrees.
Others
  • Prior experience in hotels, vacation rentals, sales, or customer service is preferred but not mandatory.
  • Experience working with sales or reservations teams is a bonus.


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