Chief Client Experience Manager

2 days ago

Jamnagar, Gujarat, India beBeeLuxury Full time ₹ 2,00,000 - ₹ 4,00,000
Job Title: Customer Relationship Executive

About Us:

We are a luxury jewelry brand known for our exquisite craftsmanship and timeless elegance, blending tradition with contemporary artistry to offer finely crafted pieces that celebrate heritage and sophistication.

As a valued member of our team, you will be responsible for managing client relationships and ensuring an exceptional experience for our luxury clientele.

  • Key Responsibilities:
  • Manage client interactions via calls, WhatsApp, email, and in-person communication.
  • Provide timely, professional, and solution-oriented responses.
  • Maintain customer records, order details, and communication logs accurately.
  • Plan and execute CRM campaigns to drive client retention.
  • Track and analyze customer interactions to provide actionable insights.
  • Identify recurring issues and support process improvement initiatives.
  • Work closely with sales, marketing, and production teams to resolve client queries.
  • Build and maintain strong relationships with high-value clients.
  • Report on customer trends, feedback, and loyalty metrics to leadership.

Requirements:

  • 2-4 years of experience in CRM, luxury retail, or jewelry brands.
  • Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Customer-focused, organized, proactive, and solution-driven.

Benefits:

Join us to work with a prestigious luxury jewelry brand and high-value clientele, contribute to enhancing customer journeys and loyalty programs, and grow in a professional, collaborative, and growth-oriented environment.

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