Transformative Customer Experience Leader

5 days ago

Jamnagar, Gujarat, India beBeeCustomerExperienceManager Full time US$ 12,00,000 - US$ 15,00,000
About the Role

We are seeking a highly skilled Customer Experience Manager to join our team. This individual will be responsible for managing the entire customer experience, upselling/cross-selling, and maintaining a high net promoter score.

The ideal candidate will have a proven track record of hitting and overachieving retention and growth targets, as well as prior experience in Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc. and analytic tools such as Omniture, GA, Appsflyer, Kochava etc.

The Customer Experience Manager will play a key role in driving customer growth success and marketing strategies, analyzing data and insights to inform decision-making. They will also act as an AI marketing solutions expert, identifying, creating, and implementing marketing solutions to achieve measurable business results for our partners.

A strong understanding of client's brand, business, customers, and competitive landscape is essential, as is the ability to develop industry best practices, media strategies, and benchmarking initiatives for various business use cases. The successful candidate will be able to generate reports and present performance snapshots to internal stakeholders.

About You
  • Proven track record of hitting and overachieving retention and growth targets.
  • Prior experience in Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc. and analytic tools such as Omniture, GA, Appsflyer, Kochava etc.
  • Able to multitask, prioritize, rapidly iterate, and manage communications with different functions in a fast-paced startup environment.

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