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Global Customer Experience Specialist
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As a Global Customer Experience Specialist, you will be responsible for delivering exceptional customer service to our clients in Ontario, Canada. Your primary goal will be to ensure that our customers receive the best possible experience, whether it's through phone, email, or chat support.
This is an exciting opportunity to work independently and utilize your expertise to provide solutions to customer queries and issues. You will be working with top realtors in the region, providing them with timely and professional assistance.
To succeed in this role, you must have excellent business communication skills, including proficiency in English language. Additionally, you should be well-versed in office tools and software like Microsoft Excel, Word, PDF, etc.
Key Responsibilities- Deliver exceptional customer service to our clients via phone, email, and chat support.
- Provide timely and professional assistance to customers, resolving their queries and issues promptly.
- Work independently to identify and resolve customer concerns.
- Maintain accurate records of customer interactions and transactions.
- Develop and implement effective solutions to improve customer satisfaction and loyalty.
- Excellent business communication skills in English language.
- Punctual with great pride in professionalism.
- Fantastic customer service skills and excellent communication abilities.
- Knack for organization and multitasking in a fast-paced environment.
- A laptop/PC, headphone, a smartphone, and reliable high-speed internet connection and quiet workspace.
- Candidates should be well-versed in office tools and software like Microsoft Excel, Word, PDF, etc.
- Flexible work-from-home arrangement.
- Full-time employment with regular working hours (Mon-Fri, 9 hrs between 5.30 pm to 9.00 am).
- Weekend availability.
- US Shift.
Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you
