Service Delivery Specialist

20 hours ago

Rajkot, Gujarat, India beBeeGuest Full time ₹ 30,00,000 - ₹ 80,00,000

Job Overview:

We are seeking a Service Delivery Specialist to join our team.

About the Role:

  • This is an exciting opportunity for a motivated and customer-focused individual to provide exceptional service to our guests.
  • You will be responsible for communicating with guests through various channels to provide pre-arrival information and answer inquiries.
  • Efficiently responding to guest queries regarding hotel policies, amenities, and local attractions is also a key part of this role.
  • You will handle guest complaints or issues promptly and professionally, escalating to relevant departments if necessary.
  • Closely coordinating with the reservations team to ensure seamless handover of guest information and payment details.
  • You will identify opportunities to upsell additional services and upgrades to enhance the guest experience.
  • Promoting hotel loyalty programs, special offers, and packages to encourage guest participation is also an important aspect of this role.
  • Maintaining strong relationships with guests by demonstrating personalized service and attentiveness is essential.
  • Analyzing pre-arrival metrics to identify areas for improvement is also required.

Qualifications and Skills:

  • Previous experience in hospitality, customer service, or a similar role is beneficial.
  • Excellent written and verbal communication skills, with the ability to convey clear and professional information.
  • Strong interpersonal skills, with the ability to build rapport with guests and team members.
  • Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.

Benefits:

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

Others:

Please note that we are an equal opportunities employer and welcome applications from diverse candidates.

  • IT Service Delivery Expert

    2 days ago

    Rajkot, Gujarat, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

    Job Opportunity: First-Line Technical Support SpecialistWe are seeking a highly skilled technical professional to provide exceptional support to end-users. This role is ideal for individuals with outstanding communication skills, a passion for solving IT issues, and delivering top-notch user experience.Key Responsibilities:Offer courteous and professional...

  • Service Delivery Manager

    1 day ago

    Rajkot, Gujarat, India beBeeServicemanagement Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Description:We are seeking a skilled Service Delivery Manager to lead our team in delivering exceptional service to our clients. The ideal candidate will have experience in managing and leading teams, ensuring timely resolution of customer complaints and service requests, and driving customer satisfaction through effective service delivery.Key...

  • IT Service Delivery Executive

    1 day ago

    Rajkot, Gujarat, India beBeeSeniorServiceDeliveryManager Full time ₹ 1,20,00,000 - ₹ 1,60,00,000

    Job Title: Senior Service Delivery ManagerWe are seeking a skilled and experienced Senior Service Delivery Manager to lead our project-based teams across multiple projects concurrently.About the Role:The successful candidate will be responsible for managing account(s) with a revenue size of minimum $1 million. This includes leading cross-functional and...

  • IT Service Delivery Strategist

    9 minutes ago

    Rajkot, Gujarat, India beBeeManagement Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    IT Service Assurance ManagerServe as a pivotal leader in the delivery of IT services, ensuring seamless alignment with business objectives and regulatory compliance.Global IT Service Delivery LeadershipOversee and optimize global IT service delivery across all locations, including manufacturing plants, R&D centres, corporate offices, and international sites...

  • IT Service Delivery Professional

    29 minutes ago

    Rajkot, Gujarat, India beBeeService Full time US$ 60,000 - US$ 1,00,000

    Job Title: Service Management SpecialistRole Summary:Deliver advanced technical support for mission-critical services.Key ResponsibilitiesEnsure adherence to regulatory requirements and standards.Operate within established IT service management frameworks.Troubleshoot complex issues, manage changes, and participate in business continuity planning.Conduct...

  • Hiring For Service Deliveries

    4 days ago

    Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Support RoleThe role of a Customer Support Executive is crucial in ensuring effective monitoring and resolution of customer complaints, managing service turnaround time, and maintaining performance standards.Key Responsibilities:Daily tracking and monitoring of customer complaints raised through service channels.Timely resolution of complaints...

  • Java Service Delivery Lead

    1 day ago

    Rajkot, Gujarat, India beBeeDelivery Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Java Service Delivery LeadWe're seeking an experienced service delivery lead to manage high-performance Java-based projects and drive timely, secure delivery. This role involves leading end-to-end project execution, managing Agile teams, and driving client engagement.Main Responsibilities:Lead project development & support for Java projectsManage Agile teams...

  • Customer Service Specialist

    2 days ago

    Rajkot, Gujarat, India beBeeCustomer Full time ₹ 4,50,000 - ₹ 8,50,000

    Job Title: Customer Service SpecialistWe are seeking a skilled customer service specialist to deliver exceptional experiences to our guests.Provide attentive and courteous service to guests, including taking orders and serving food and drinksClean and maintain the dining area, including tables and floorsThe ideal candidate will have excellent communication...

  • Global Service Delivery Manager

    4 days ago

    Rajkot, Gujarat, India beBeeTalent Full time US$ 2,00,000 - US$ 3,00,000

    Job Opportunity:The role of the Global Service Delivery Manager encompasses leading Talent acquisition – hiring functions for assigned locations.This involves spearheading the recruitment process, guiding a team of Talent Acquisition Leads, and developing a global talent acquisition strategy aligned with overall business objectives.Responsibilities include...

  • Chief Service Delivery Officer

    2 days ago

    Rajkot, Gujarat, India beBeeService Full time ₹ 40,00,000 - ₹ 60,00,000

    Job OverviewThe Operations Support Manager is responsible for overseeing and enhancing IT service operations to ensure the delivery of high-quality support aligned with business objectives.Lead a team of IT operations professionals to deliver timely and effective incident resolution and service requests.Implement and maintain ITIL best practices in Incident...