IT Service Delivery Expert

2 weeks ago

Rajkot, Gujarat, India beBeeTechnical Full time ₹ 4,00,000 - ₹ 8,00,000

Job Opportunity: First-Line Technical Support Specialist

We are seeking a highly skilled technical professional to provide exceptional support to end-users. This role is ideal for individuals with outstanding communication skills, a passion for solving IT issues, and delivering top-notch user experience.

  • Key Responsibilities:
  • Offer courteous and professional technical assistance to end-users via various channels.
  • Accurately log all user service tickets in designated systems, ensuring complete and detailed information.
  • Troubleshoot and resolve complex IT-related incidents and service requests efficiently.
  • Prioritize and manage customer inquiries, ensuring timely resolution and excellent service delivery.
  • Generate regular reports on service performance (daily/weekly/monthly).
  • Contribute to the development of knowledge base articles for new and existing issues.
  • Required Skills:
  • Demonstrated strong communication skills – both verbal and written.
  • Excellent problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Customer-centric mindset with a commitment to delivering exceptional service quality.
  • Familiarity with IT service management tools and ticketing systems (preferable).

Benefits of this Role:

  • Opportunity to work with a dynamic team in a supportive environment.
  • Challenging projects that foster growth and professional development.
  • A culture that values innovation, collaboration, and continuous improvement.

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