IT Service Delivery Executive

1 day ago

Rajkot, Gujarat, India beBeeSeniorServiceDeliveryManager Full time ₹ 1,20,00,000 - ₹ 1,60,00,000
Job Title: Senior Service Delivery Manager

We are seeking a skilled and experienced Senior Service Delivery Manager to lead our project-based teams across multiple projects concurrently.

About the Role:

The successful candidate will be responsible for managing account(s) with a revenue size of minimum $1 million. This includes leading cross-functional and geographically dispersed teams, ensuring effective communication and relationship-building with clients and teams, and strategically allocating and managing resources to ensure efficiency.

Key Responsibilities:
  • Lead and oversee the successful delivery of IT service projects, ensuring alignment with scope, timelines, and budgets.
  • Define project objectives, deliverables, and success criteria while managing project lifecycles.
  • Track and report project progress using standardized dashboards and KPIs.
  • Maintain a risk register for projects, proactively identifying and addressing potential risks.
Requirements:
  • Bachelor's degree in IT, Project Management, or a related field.
  • Certifications: PMP, PRINCE2, ITIL, or Agile certifications are required.
  • Greater than 8 Years in Service delivery in EUC, Networking and similar role in IT Managed services.
  • Proven experience in managing projectized environments, IT service delivery, and people management.
Benefits:
  • Opportunity to work on high-profile projects with a global reach.
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for career growth and advancement.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.

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