Chief Service Delivery Officer

3 days ago


Rajkot, Gujarat, India beBeeService Full time ₹ 40,00,000 - ₹ 60,00,000
Job Overview

The Operations Support Manager is responsible for overseeing and enhancing IT service operations to ensure the delivery of high-quality support aligned with business objectives.

  • Lead a team of IT operations professionals to deliver timely and effective incident resolution and service requests.
  • Implement and maintain ITIL best practices in Incident Management, Problem Management, Change Management, Configuration Management, and Service Level Management.
  • Ensure operational activities align with defined IT service management frameworks and organizational policies.
  • Monitor and report on service performance against SLAs, driving continuous improvement.
  • Collaborate with cross-functional teams to coordinate incident resolution and manage escalation processes.
  • Conduct root cause analysis and develop preventive measures to minimize recurring issues.
  • Develop and maintain documentation, operational procedures, and workflows according to ITIL standards.
  • Oversee capacity planning, availability management, and ensure the reliability and stability of IT services.
  • Support IT audits and compliance requirements related to IT service management.
  • Provide training, coaching, and mentorship to support team members' growth and development.

Key Responsibilities:

  • Coordinate incident resolution and escalation processes with cross-functional teams.
  • Develop and maintain documentation, operational procedures, and workflows according to ITIL standards.
  • Oversee capacity planning, availability management, and ensure the reliability and stability of IT services.


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