
ServiceNow Delivery Expert
2 weeks ago
Job Title: ServiceNow Practice Lead
Description:
We are seeking an accomplished leader to develop and grow a successful ServiceNow capability and delivery unit.
Key Responsibilities:
- Demonstrate expertise in industry trends, competition, challenges, and opportunities.
- Understand the ServiceNow ecosystem, company product roadmap, market trends, and competitor enterprise products.
- Manage global responsibility (US, Europe, UK, APAC Regions) and multiple accounts with P&L ownership.
- Drive delivery through successful client implementation, high customer satisfaction, and strong client focus.
- Create innovative insights for customers and contribute to thought leadership documents.
- Collaborate with sales teams to define service offerings, support pre-sales activities, content creation, marketing initiatives, and talent planning, acquisition, and deployment.
Requirements:
- At least 18 years of experience with the last 2-3 years as a ServiceNow practice leader in an IT services company.
- Core competencies include practice building, solution architecting, capability building, business pursuit management, operations and delivery management, and P&L ownership.
- Seasoned ServiceNow technical/functional expert.
- Strong revenue and cost management expertise, operational efficiency on projects and internal initiatives.
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