ServiceNow Platform Expert

1 week ago

Rajkot, Gujarat, India beBeeAdministrator Full time ₹ 15,00,000 - ₹ 25,00,000

Job Title: ServiceNow Administrator

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  • Key Responsibilities:
  • - Monitor, triage, and resolve ServiceNow platform incidents across multiple domains.
  • - Perform root cause analysis and implement corrective actions to prevent recurring issues.
  • - Collaborate with cross-functional teams to ensure timely incident resolution.
  • - Maintain incident documentation and knowledge base articles.

System Administration & Maintenance:

  • - Administer ServiceNow instances with domain separation configurations.
  • - Assist with system upgrade cycles and release management.
  • - Develop and execute fix scripts to update system-wide records.
  • - Perform regular system health checks and preventive maintenance.
  • - Manage user access, roles, and permissions across separated domains.

Reporting & Analytics:

  • - Create and maintain operational dashboards and reports for stakeholders.
  • - Generate KPI reports for MSP and NOC operations.
  • - Develop custom reports to support business requirements.
  • - Monitor system performance metrics and usage analytics.

Contact & Configuration Management:

  • - Maintain accurate contact databases and user records.
  • - Update and validate CMDB data integrity across domains.
  • - Manage asset lifecycle processes and documentation.
  • - Ensure data consistency and quality across all modules.

MSP & NOC Support:

  • - Provide technical support for Managed Service Provider operations.
  • - Support Network Operations Center activities and workflows.
  • - Configure and customize applications to meet operational requirements.
  • - Assist with service catalog management and workflow automation.

Required Qualifications:

  • Essential Requirements:
  • - Proven experience with ServiceNow domain separation implementation and management.
  • - Strong understanding of ServiceNow platform architecture and modules.
  • - Experience with fix scripts, business rules, and workflow development.
  • - Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
  • - Knowledge of ITIL processes and best practices.
  • - Experience supporting MSP and NOC environments.
  • - Strong analytical and problem-solving skills.
  • - Proficiency in navigating both Now UI and Workspace views.
  • - Excellent communication and documentation abilities.

Preferred Certifications:

  • - ServiceNow Certified System Administrator (CSA).
  • - ServiceNow Certified Implementation Specialist - Service Provider (CIS-SP).
  • - ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM).

Technical Skills:

  • - ServiceNow platform administration (3+ years minimum).
  • - Domain separation configuration and management.
  • - CMDB and Asset Management.
  • - Incident and Problem Management.
  • - Service Portal configuration.
  • - Integration experience (REST/SOAP APIs).
  • - Database management and SQL knowledge.

Additional Requirements:

  • - Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • - Ability to work effectively in a fast-paced, 24/7 operational environment.
  • - Experience with change management processes.
  • - Strong attention to detail and organizational skills.
  • - Demonstrated ability to work independently and manage multiple priorities.

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