ServiceNow Expert

1 day ago

Rajkot, Gujarat, India beBeeTechnology Full time ₹ 53,17,481 - ₹ 69,93,398

About our organization :

We strive to harmonize innovation with a collaborative culture, leveraging the strength of a well-established parent company. We empower customers to navigate from current to future by unlocking value in their data and applications, achieving outcomes that benefit both business and society.

About our client:

Our client is a global digital solutions provider with headquarters in Mumbai, India. The company boasts annual revenue exceeding $4.29 billion (₹35,517 crore), representing a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in over 40 countries, serving a global client base of more than 700 organizations.

Our client operates across major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Job Responsibilities:

  • Lead the design, development, and maintenance of the CMDB within the ServiceNow platform.
  • Collaborate with IT and business stakeholders to gather requirements and ensure CMDB solutions meet business needs.
  • Implement and enforce CMDB data standards, policies, and procedures to ensure data integrity and accuracy.
  • Develop and maintain CMDB documentation, including data models, workflows, and processes.
  • Provide technical leadership and mentorship to the CMDB development team.
  • Perform regular audits and data quality checks to identify and resolve discrepancies.
  • Integrate the CMDB with other IT Service Management (ITSM) processes and tools.
  • Stay up-to-date with ServiceNow CMDB best practices and industry trends.
  • Conduct training sessions for end-users and stakeholders on CMDB functionalities and best practices.

Requirements:

  • Experience in CMDB development and administration within the ServiceNow platform.
  • Proven experience leading CMDB projects and teams.
  • In-depth knowledge of ITIL processes and best practices.
  • Experience with integrating CMDB with other ITSM processes and tools.

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