IT Service Delivery Professional

7 hours ago


Rajkot, Gujarat, India beBeeService Full time US$ 60,000 - US$ 1,00,000

Job Title: Service Management Specialist

Role Summary:

  • Deliver advanced technical support for mission-critical services.
Key Responsibilities
  • Ensure adherence to regulatory requirements and standards.
  • Operate within established IT service management frameworks.
  • Troubleshoot complex issues, manage changes, and participate in business continuity planning.
  • Conduct root cause analysis for recurring problems and implement permanent fixes.
  • Coordinate vendor interactions, firmware/patch implementation, and validate post-change health.
  • Strong documentation, process improvement, and clear communication with stakeholders.
  • Ownership mindset with readiness for 24x7 support and on-call responsibilities.

Requirements:

  • Minimum Experience: 3+ years (L2), 8+ years (L3)
  • Essential Skills: Service Management, Incident/Change/Problem Management, ServiceNow/BMC
What We're Looking For

A dedicated professional with a passion for delivering exceptional service management solutions. If you thrive in fast-paced environments and are committed to excellence, we encourage you to apply.



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