Customer Support Advocate

2 days ago


Salem, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 10,00,000

Our ideal candidate is a problem-solver who thrives in fast-paced environments.

We're looking for someone to be the first point of contact for educators, school administrators, and tech coordinators seeking support.

Responsibilities

  • Handle initial and escalated support requests via email, chat, and occasional phone support
  • Troubleshoot technical issues across web and mobile applications
  • Collaborate with Product, Engineering, and Customer Success teams to resolve issues and escalate bugs or feature requests
  • Create and maintain clear, user-friendly help documentation and FAQs
  • Identify recurring issues and trends, and help improve internal processes and product functionality
  • Maintain a high CSAT score and deliver a seamless support experience to our users

Qualifications

5–6 years of professional experience in customer support or technical support

Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors

Strong troubleshooting skills and the ability to explain complex issues simply

Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar

Excellent written and verbal communication skills

Empathy, patience, and a true customer-first mindset

Bonus: Experience supporting K–12 educators or school districts



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