Senior Customer Solutions Lead

16 hours ago

Salem, Tamil Nadu, India beBeeSolutionsManager Full time ₹ 20,00,000 - ₹ 25,00,000

We are currently seeking a skilled professional to bridge the gap between our customers' needs and product development teams.

Key Responsibilities
  • Main customer advocate to capture requirements, constraints, operational context, and success criteria through workshops.
  • Document customer requirements and translate them into actionable product specifications.
  • Demonstrate product capabilities and guide customers through relevant use cases for maximum adoption and value realization, planning and leading customer training activities.
Solution Design & Proposal Support
  • Support proposal development in collaboration with sales and pre-sales, tailoring solutions to client needs and priorities.
  • Translate customer insights into actionable product requirements that inform development planning and roadmap decisions.
  • Participate in Agile ceremonies such as sprint planning, backlog grooming, and refinement sessions to ensure accurate representation and prioritization of customer needs.
  • Contribute to project delivery planning with cross-functional teams to define scope, delivery milestones, resource needs, and risk mitigation strategies.
Issue Management & Continuous Improvement
  • Review and assess change requests for feasibility, impact, and alignment with the product roadmap.
  • Prioritize customer requests in partnership with product management and engineering, balancing customer value with delivery capacity.
  • Support the development team with issue root cause analysis for timely resolution and maintain product quality.
Product Expertise & Cross-Team Collaboration
  • Maintain deep product knowledge, staying current with capabilities, roadmap developments, and technical architecture.
  • Collaborate across teams as the voice of the customer within product, engineering, and delivery organizations.

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