Customer Service Ambassador

1 week ago


Vapi, Gujarat, India Delta Corp Ltd. Full time

Company Overview

Delta Corp Limited is a leading gaming and hospitality company in India, with a diverse portfolio of assets including offshore casinos, land-based casinos, and hospitality services. The company has secured a leadership position in the industry and holds several offshore gaming licenses.

Job Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Relations Executive. As a Guest Relations Executive, you will be responsible for providing exceptional customer service and ensuring guest satisfaction.

Key Responsibilities

  • Greet and welcome guests in a friendly and professional manner
  • Provide information and assistance to guests regarding hotel facilities, services, and local attractions
  • Handle guest complaints and ensure prompt resolution
  • Maintain a high level of customer service by anticipating guest needs and exceeding expectations
  • Coordinate with other departments to ensure guest requests are handled efficiently

Requirements

  • 1-3 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Prior experience in the hospitality industry is a plus
  • Strong customer service orientation
  • Ability to handle guest complaints and resolve issues effectively


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