Customer Service Ambassador
1 week ago
Company Overview
Delta Corp Limited is a leading gaming and hospitality company in India, with a diverse portfolio of assets including offshore casinos, land-based casinos, and hospitality services. The company has secured a leadership position in the industry and holds several offshore gaming licenses.
Job Overview
We are seeking a highly motivated and customer-oriented individual to join our team as a Guest Relations Executive. As a Guest Relations Executive, you will be responsible for providing exceptional customer service and ensuring guest satisfaction.
Key Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Provide information and assistance to guests regarding hotel facilities, services, and local attractions
- Handle guest complaints and ensure prompt resolution
- Maintain a high level of customer service by anticipating guest needs and exceeding expectations
- Coordinate with other departments to ensure guest requests are handled efficiently
Requirements
- 1-3 years of experience in a similar role
- Excellent communication and interpersonal skills
- Prior experience in the hospitality industry is a plus
- Strong customer service orientation
- Ability to handle guest complaints and resolve issues effectively
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