Restaurant Operations Director
6 days ago
Restaurant Operations Director
The Restaurant Operations Director at Sapphire Foods India is a senior leadership role responsible for overseeing the daily operations of a restaurant to ensure compliance with company standards. This includes managing product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members, financial accountability, and ensuring high-quality products and services are delivered to each customer.
Key Responsibilities Include:
- Managing restaurant operations to meet company standards and ensure customer satisfaction.
- Controlling day-to-day operations by scheduling manpower, ordering food and supplies, and developing the restaurant team.
- Controlling profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions.
- Maintaining equipment, facility, and grounds through a preventative maintenance program.
- Managing restaurant teams through hiring, conducting performance appraisals, identifying training needs, taking disciplinary action, building pipeline readiness, motivating, and training team members.
- Ensuring food quality and 100% customer satisfaction.
- Executing corporate & local marketing programs in a timely manner.
- Facilitating a safe working and customer experience environment by promoting safe work behaviors among team members.
Requirements:
- Passion for hospitality.
- Strong focus on driving operational excellence.
- Ability to build capable, performance-driven teams.
- Display business acumen, understanding trade area and customer patterns, competitor activity, and analyzing financial statements.
- Dedication to providing exceptional customer service.
- Experience in new store setup.
- Education & Experience Preferable – 3-year degree in Hospitality/Hotel Management with 5+ years of experience or 1-year Diploma in Hospitality with 3+ years of work experience or Graduate (any stream) with 7+ years of work experience.
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