Customer Experience Associate

2 weeks ago


Vapi, Gujarat, India Delta Corp Ltd. Full time
Company Overview

Delta Corp Ltd. is a leading gaming and hospitality company in India, with a diverse portfolio of offshore casinos, land-based casinos, and hospitality services.

Job Overview

We are seeking a highly motivated individual to fill the role of Customer Experience Associate. As a Customer Experience Associate, you will be responsible for providing exceptional customer service and ensuring guest satisfaction.

Key Responsibilities

  • Greets and welcomes guests in a friendly and professional manner
  • Provides information and assistance to guests regarding hotel facilities, services, and local attractions
  • Handles guest complaints and ensures prompt resolution
  • Maintains a high level of customer service by anticipating guest needs and exceeding expectations
  • Coordinates with other departments to ensure guest requests are handled efficiently

Requirements

  • 1-3 years of experience in a similar role
  • Excellent communication and interpersonal skills
  • Prior experience in the hospitality industry is a plus
  • Strong customer service orientation
  • Ability to handle guest complaints and resolve issues effectively

Benefits

As a Customer Experience Associate with Delta Corp Ltd., you will have the opportunity to work in a dynamic and fast-paced environment, with a requirement of 1 to 3 years of experience.



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