Customer Experience Associate
2 weeks ago
Delta Corp Ltd. is a leading gaming and hospitality company in India, with a diverse portfolio of offshore casinos, land-based casinos, and hospitality services.
Job Overview
We are seeking a highly motivated individual to fill the role of Customer Experience Associate. As a Customer Experience Associate, you will be responsible for providing exceptional customer service and ensuring guest satisfaction.
Key Responsibilities
- Greets and welcomes guests in a friendly and professional manner
- Provides information and assistance to guests regarding hotel facilities, services, and local attractions
- Handles guest complaints and ensures prompt resolution
- Maintains a high level of customer service by anticipating guest needs and exceeding expectations
- Coordinates with other departments to ensure guest requests are handled efficiently
Requirements
- 1-3 years of experience in a similar role
- Excellent communication and interpersonal skills
- Prior experience in the hospitality industry is a plus
- Strong customer service orientation
- Ability to handle guest complaints and resolve issues effectively
Benefits
As a Customer Experience Associate with Delta Corp Ltd., you will have the opportunity to work in a dynamic and fast-paced environment, with a requirement of 1 to 3 years of experience.
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