Customer Service Representative
6 days ago
Company Overview
Delta Corp Limited is a leading gaming and hospitality company in India, with a diverse portfolio of assets including offshore casinos, land-based casinos, and hospitality services under the banner of Deltin Casinos & Hotels.
Job Overview
We are seeking a highly motivated and customer-oriented individual to fill the role of Guest Relations Executive. In this position, you will be responsible for providing exceptional customer service and ensuring guest satisfaction.
Key Responsibilities
- Guest Interaction: Greet and welcome guests in a friendly and professional manner, providing information and assistance regarding hotel facilities, services, and local attractions.
- Problem Resolution: Handle guest complaints and ensure prompt resolution, maintaining a high level of customer service by anticipating guest needs and exceeding expectations.
- Team Collaboration: Coordinate with other departments to ensure guest requests are handled efficiently, and assist with administrative tasks as assigned.
- Front Desk Support: Provide support during busy periods to ensure smooth operation of the front desk, handling incoming calls and redirecting them as necessary.
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