Service Desk Expert
1 month ago
Fujitsu is seeking a highly skilled Service Desk Expert to join our team. As a Service Desk Expert, you will be responsible for providing technical support to our clients, analyzing and resolving technical problems, and acting as a technical resource for Level 1 staff.
Key Responsibilities:
- Analyze and resolve technical problems for School Districts
- Act as technical resource for L1 staff in troubleshooting, diagnosing and resolving incidents for all aspects of the SIS application problems via telephone
- Be the Primary Point of Contact for Customer Level 1 support
- Manage tickets and customer expectations to meet operational SLAs
- Provide SIS guidance to School District clients
- Work with Agile feature teams to resolve SIS related problems
- Maintain confidentiality with regard to the information being processed, stored or accessed by the School Districts
- Document problems and resolutions for future reference using Service Desk tools including ASP
- Create and update standard operating procedures, FAQ, Troubleshooting and Knowledge Base Articles for internal and external users
- Analyze and resolve technical problems for established networks based on knowledge base
- Use of network analysis tools to troubleshoot problems
Requirements:
- 3-4 years experience in service desk environment
- 1 year Level 2 service desk support (within a MPLS network environment preferred)
- Ability to communicate effectively with School District clients and the service providers
- ITIL Certification, or experience with ITIL and ITIL based ticketing systems
- Familiarity with the following tools or equivalent would be an asset: ServiceNow, Aspen, Word Press
- Strong initiation skills
- Troubleshooting skills
- Strong interpersonal skills are highly desirable
- Ability to deal with difficult clients
- Self-starter Independent learner
- Good written and oral communication
- Aspen exposure an asset
- Knowledge of Agile development
-
Service Desk Expert
4 weeks ago
Pune, Maharashtra, India Fujitsu Full timeJob Title: Service Desk ExpertJob Summary: We are seeking a highly skilled Service Desk Expert to join our team at Fujitsu. As a Service Desk Expert, you will be responsible for providing technical support to our clients, analyzing and resolving technical problems, and acting as a technical resource for Level 1 staff.Key Responsibilities:Analyze and resolve...
-
IT Service Desk Expert
3 days ago
Pune, Maharashtra, India TransPerfect Full timeAbout the RoleWe are seeking an experienced IT Service Desk Analyst to join our team at TransPerfect. As a Senior Service Desk Analyst, you will play a crucial role in providing exceptional support to our customers by troubleshooting and resolving technical issues efficiently.Key Responsibilities:Assist customers with escalated service requests, incidents,...
-
Technical Support Specialist
3 weeks ago
Pune, Maharashtra, India Fujitsu Full timeJob SummaryFujitsu is seeking a highly skilled Service Desk Expert to join our team. As a key member of our service desk, you will provide technical support to our clients, analyzing and resolving complex technical issues related to our Student Information System.Key ResponsibilitiesAnalyze and resolve technical problems for School Districts using knowledge...
-
Zoho Consultant Expert
4 weeks ago
Pune, Maharashtra, India The Desk Full timeCustomize and Configure Zoho ApplicationsAs a Zoho Consultant Expert, you will work with senior consultants to customize and configure Zoho applications such as Zoho CRM, Zoho Projects, and Zoho Desk to meet specific business needs.You will deliver customized solutions on time, with support from experienced team members, and support the analysis of business...
-
Zoho Consultant
3 weeks ago
Pune, Maharashtra, India The Desk Full timeAbout the RoleWe are seeking an experienced Zoho Consultant to join our team at The Desk. As a Zoho Consultant, you will be responsible for customizing and configuring Zoho applications such as Zoho CRM, Zoho Projects, and Zoho Desk to meet specific business needs.Key Responsibilities:Deliver customized solutions on time with support from experienced team...
-
Operations Service Desk Engineer
4 weeks ago
Pune, Maharashtra, India Siemens Energy Full timeOperations Service Desk EngineerSiemens Energy is seeking a highly skilled Operations Service Desk Engineer to join our Global Services team. As a key member of our team, you will provide technical support to our customers and internal stakeholders, ensuring seamless delivery of our compressor products and services.About the RoleAs an Operations Service Desk...
-
Service Desk Specialist
4 weeks ago
Pune, Maharashtra, India Vimerse Infotech Inc Full time📁Job Title: Service Desk📁 Job Description:We are seeking a skilled Service Desk Specialist to join our team at Vimerse Infotech Inc. The ideal candidate will have a minimum of 3 to 5 years of experience working in an Enterprise IT environment.📁 Responsibilities:Deliver high-quality customer service and technical support to clients.Resolve technical...
-
Operations Service Desk Engineer
1 month ago
Pune, Maharashtra, India Siemens Energy Full timeJob Title: Operations Service Desk EngineerAbout the RoleLocationIndiaCompanySiemens EnergyOrganizationTransformation of IndustryBusiness UnitCompressionJob TypeFull-timeExperience LevelExperienced ProfessionalAbout the JobAs a member of the Global Services team in the compression business, you will provide technical support to Siemens Energy customers and...
-
Senior Service Desk Operations Manager
19 hours ago
Pune, Maharashtra, India Mphasis Full timeJob DescriptionWe are seeking a seasoned Service Desk Team Lead to join our Mphasis team in Pune. As a key member of our service desk operations, you will be responsible for overseeing the day-to-day activities and ensuring that our customers receive exceptional support.ResponsibilitiesServicing Customers: Provide timely and effective solutions to customer...
-
Service Desk Technical Support Specialist
1 week ago
Pune, Maharashtra, India Fujitsu Full timeAbout the RoleWe are seeking a highly skilled Service Desk Technical Support Specialist to join our team at Fujitsu. This is an exciting opportunity for a technical expert to provide exceptional support to our clients.Job SummaryThe successful candidate will be responsible for analyzing and resolving technical problems for School Districts in Ontario,...
-
Service Desk Operations Manager
3 weeks ago
Pune, Maharashtra, India Wipro Full timeRole OverviewThe Service Desk Lead is a crucial role at Wipro, responsible for overseeing the support and escalation process for agents. This position requires a high level of customer-centricity, effective communication, and problem-solving skills. The successful candidate will work closely with the Service Desk team to ensure prompt delivery of service,...
-
Service Desk Operations Manager
18 hours ago
Pune, Maharashtra, India Wipro Full timeJob OverviewWe are seeking a highly skilled Service Desk Operations Manager to join our team at Wipro. This role is responsible for ensuring the effective operation of our service desk, providing exceptional customer service and delivering high-quality results.
-
Service Desk Support Specialist
1 month ago
Pune, Maharashtra, India Wipro Full timeJob Title: Service Desk AnalystJob Summary: Wipro is seeking a highly skilled Service Desk Analyst to join our team in Pune (Hinjewadi) location. As a Service Desk Analyst, you will be responsible for providing excellent customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for service desk...
-
Service Desk Operations Manager
3 weeks ago
Pune, Maharashtra, India Mphasis Full timeService Desk Team Lead Job DescriptionAre you an experienced leader looking to utilize your skills in a dynamic Service Desk environment?Mphasis is seeking a Service Desk Team Lead to supervise and review Service Desk activities, ensuring compliance to industry standards like PCI, ISO, ISMS, and BCMS. This role will also be responsible for conducting...
-
Service Desk Specialist
3 weeks ago
Pune, Maharashtra, India Vimerse Infotech Inc Full timeJob SummaryVimerse Infotech Inc is seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Deliver high-quality customer service and technical support via phone, email, and chat.Resolve...
-
IT Service Desk Specialist
3 weeks ago
Pune, Maharashtra, India WNS Global Services Full timeJob Title: IT Service Desk SpecialistJob Summary: We are seeking a skilled IT Service Desk Specialist to join our team at WNS Global Services. The ideal candidate will have excellent communication skills, a working knowledge of ITIL best practices, and experience in supporting IT issues. Key Responsibilities:Coordinate with resolver groups to ensure that...
-
Technical Support Engineer
3 weeks ago
Pune, Maharashtra, India Siemens Energy Full timeJob Title: Technical Support Engineer - Operations Service DeskAbout the Role:We are seeking a skilled Technical Support Engineer to join our Operations Service Desk team. The successful candidate will be responsible for providing technical support to Siemens Energy customers and internal team members.Key Responsibilities:Provide technical support to...
-
Service Desk Support Specialist
1 month ago
Pune, Maharashtra, India Tata Consultancy Services Full timeTata Consultancy Services is seeking a skilled Service Desk Specialist to join our team.Job Title: Service Desk AgentExperience Range: 1 to 4 yearsLocation: IndiaKey Responsibilities:Provide exceptional customer service and support via phone, email, and chatAssist customers with technical issues and route complex problems to the appropriate teamCollaborate...
-
Service Desk Team Lead Position
3 weeks ago
Pune, Maharashtra, India Mphasis Full timeAbout the RoleWe are seeking an experienced Team Leader to lead our Service Desk team. The ideal candidate will have a strong background in IT Service Management and excellent leadership skills.Key ResponsibilitiesSupervise and review Service Desk activitiesReview and ensure compliance to standards like PCI, ISO, ISMS, BCMSPlace hiring requests and conduct...
-
Pune Service Desk Support Specialist
4 weeks ago
Pune, Maharashtra, India Wipro Full timeWipro is a leading technology consulting and business process services company that is committed to empowering its clients to achieve their business goals. As a Service Desk Analyst, you will play a critical role in providing excellent customer service to our clients.As a Service Desk Analyst, you will be responsible for handling service desk tickets,...