Enhancing Customer Engagement Through Strategic Product Management

1 day ago

Hyderabad, Telangana, India beBeeProduct Full time ₹ 35,00,000 - ₹ 40,00,000

Job Overview: A strategic Product Manager is required to lead our Enterprise Technology vertical, focusing on contact center solutions, specifically Kore.AI and CXOne, to enhance customer engagement and operational efficiency.

Responsibilities:

  • Lead the product roadmap for enterprise technology, ensuring alignment with business priorities and customer experience goals.
  • Collaborate with cross-functional teams to drive implementation, enhancements, and integrations.
  • Translate business requirements into actionable product features and user stories.
  • Communicate effectively with stakeholders, managing expectations and providing regular updates on product performance and initiatives.

Requirements:

  • Bachelor's degree in Business, Information Technology, or a related field.
  • 5+ years of product management experience, ideally in enterprise technology or customer experience domains.
  • Strong background in contact center platforms, with direct experience in Kore.AI and/or CXOne preferred.
  • Demonstrated success in defining and launching impactful product initiatives.

Preferred Skills:

  • Excellent communication, presentation, and stakeholder management skills.
  • Strong analytical skills and the ability to make data-driven decisions.
  • Interest and/or experience in AI-based product development, conversational AI, or automation considered a strong plus.

Why This Role Matters: By leading our Enterprise Technology vertical, you will play a critical role in driving customer engagement and operational efficiency. You will be responsible for developing and executing the product roadmap, collaborating with cross-functional teams, and communicating effectively with stakeholders.

What We Offer: As a strategic Product Manager, you will have the opportunity to work on cutting-edge technology, collaborate with talented teams, and drive meaningful results. We offer hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations.

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