
Senior Customer Engagement Specialist
2 days ago
Driving customer value realization is a key aspect of this role, where you will assist clients in leveraging our product portfolio and help them utilize our offerings to meet their goals.
Position OverviewThis position requires a solid understanding of technology and the ability to manage multiple stakeholders. The ideal candidate will drive engagement with customers at key points in the customer lifecycle, onboard and adopt our products, and identify business needs and process gaps to translate them into opportunities.
Key Responsibilities- Manage multiple priorities for enterprise and strategic customers
- Onboard and train customers for effective platform usage
- Deliver personalized product demonstrations and webinars
- Identify risks and implement mitigation strategies for retention and growth
- Collaborate with AE Renewals teams to ensure seamless renewals
- Lead quarterly monthly reviews, offering best practices and guidance
- Foster customer advocacy within your portfolio
As a successful candidate, you will be responsible for driving customer satisfaction and loyalty through proactive engagement and support. You will work closely with cross-functional teams to develop and execute strategies that meet customer needs and exceed expectations.
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