Product Specialist for Customer Engagement

1 day ago

Hyderabad, Telangana, India beBeeCustomerSuccess Full time ₹ 70,00,000 - ₹ 1,30,00,000
Job Title: Product Specialist for Customer Success

We are seeking a highly skilled individual to join our dynamic Customer Success team as a Product Specialist. This key role will involve playing a pivotal part in delivering innovative enterprise loyalty solutions for leading global brands.


Loyalty Juggernaut is on a mission to revolutionize customer loyalty through AI-driven SaaS solutions. We drive innovation and impact in the loyalty ecosystem with GRAVTY, our SaaS product that empowers multinational enterprises to build deeper customer connections.


Our Impact:
  • Over 400 million members are connected through our platform.
  • We have partnered with more than 100 global brands/trusted partners, driving loyalty and brand devotion worldwide.

The Opportunity:

If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business challenges, this role could be an excellent fit for you.


Key Responsibilities:
  1. Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
  2. Develop comprehensive business cases and market feasibility analyses.
  3. Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
  4. Oversee the implementation of loyalty programs using GRAVTY, ensuring seamless integration into clients' existing systems.
  5. Design, deliver, and maintain training programs for client users.
  6. Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
  7. Collaborate with the product management team to drive innovation and deliver transformative product features.
  8. Develop high-impact product marketing collateral, including white papers and presentations.
  9. Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

Requirements:
  • Bachelor's degree in Engineering (CS/IT stream) complemented by an MBA is an ideal fit.
  • Three to five years of client delivery experience in Business Analysis/Enterprise Product Implementation.
  • Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
  • Exceptional interpersonal skills and a problem-solving mindset.
  • Proven ability to manage complex priorities and projects under pressure.
  • Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.
  • A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.

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