Product Specialist- Customer Success

Job Description

Join our dynamic Customer Success team as a Product Specialist, where you&aposll play a key role in delivering innovative enterprise loyalty solutions for leading global brands

At Loyalty Juggernaut, were on a mission to revolutionize customer loyalty through AI-driven SaaS solutions. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem with GRAVTY, our SaaS Product that empowers multinational enterprises to build deeper customer connections. Designed for scalability and personalization, GRAVTY delivers cutting-edge loyalty solutions that transform customer engagement across diverse industries including Airlines, Airport, Retail, Hospitality, Banking, F&B, Telecom, Insurance and Ecosystem.

Our Impact:

- 400+ million members connected through our platform.
- Trusted by 100+ global brands/partners, driving loyalty and brand devotion worldwide.

Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty

Explore more about us at www.lji.io.

The Opportunity:

If you are an enterprising individual with a genuine passion for customer engagement and are excited about a career opportunity to offer unique Loyalty solutions to business&apos challenging problems, this role could be an excellent fit for you. As a Product Specialist in Customer Success team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.

What will you Do:

A Blend of Business Consulting and Product Expertise, your responsibilities will encompass both business consulting and product expertise, enabling you to make a holistic impact on our clients&apos success. You&aposll:

- Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
- Develop comprehensive business cases and market feasibility analyses.
- Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
- Oversee the implementation of loyalty program using GRAVTY, ensuring seamless integration into clients&apos existing systems.
- Design, deliver, and maintain training programs for client users.
- Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
- Collaborate with the product management team to drive innovation and deliver transformative product features.
- Develop high-impact product marketing collaterals, including white papers and presentations.
- Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

What are we looking for :

An exceptional individual who thrives in a fast-paced, dynamic environment and possesses:

- Bachelor&aposs degree in Engineering (CS/IT stream) complemented by an MBA is an ideal fit.
- 3-5 years of client delivery experience in Business Analysis/Enterprise Product Implementation.
- Excellent communication skills, both written and verbal, with a knack for delivering persuasive presentations.
- Exceptional interpersonal skills and a problem-solving mindset.
- Proven ability to manage complex priorities and projects under pressure.
- Adaptability and resilience to thrive in a startup environment while taking on diverse responsibilities.
- A meticulous approach to work, demonstrating attention to detail and a commitment to excellence.

Additional qualifications that enhance your profile:

- Certification in business analysis.
- Experience with scaled agile methodologies.
- Familiarity with various delivery methodologies.
- Experience with modern tools used in Agile implementations like Jira, Miro, Asana.
- Experience working with external vendors and outsourced business models.
- Interest or skills in copywriting, technical writing, creative thinking, or art.
- Knowledge of open-source technologies and emerging trends in machine learning, AI, big data, blockchain, and cloud infrastructure.

Why should you consider us

At LJI, you&aposll experience:

- A collaborative and empowering work culture that fosters continuous learning and growth.
- Opportunities to make a tangible impact on our clients&apos businesses.
- A chance to collaborate with a talented team of passionate individuals.
- The satisfaction of contributing to a rapidly growing company with a global presence and industry recognition.

Unleash your passion for Customer Success and help businesses thrive

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