
Strategic Customer Engagement Specialist
4 days ago
About the Role:
This is a client-facing position that aims to engage and enable customers by effectively managing their needs, creating a differentiated customer experience. As a trusted advisor and advocate for our customers, you will manage relationships holistically, working closely with account managers, technical customer services, demand planning, sales operations, and supply chain operations.
Main Responsibilities:
- Provide differentiating service for strategic accounts
- Owning our customers' journey and aligning with global counterparts to create one global customer experience
- Serving as single point of contact for all customer relationship matters within assigned accounts
- Maintaining regular interaction with assigned accounts to proactively identify potential issues and additional opportunities
- Champion for customer experience improvement in close cooperation with digital customer experience unit
Requirements:
- Bachelor's degree or completed vocational training, apprenticeship, and respective professional experience
- Minimum 3 years of experience in client services or customer service
- Working knowledge of MS Office or willingness to learn it quickly
- Able to deliver great customer experience and be invigorated by constant personal interaction
Travel Requirements: Up to 13 business days per year
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