Technology Consulting Customer Engagement

Microsoft Industry Solutions Delivery is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft's most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs.

The AI Business Solutions within Industry Solutions Delivery helps customers maximize their investment in Microsoft Dynamics 365 solutions and the full portfolio of Microsoft Products through accelerated implementation and adoption. The AI Business Solutions team is part of a global organization of exceptional people who lead and serve our customers and partners as they realize their full potential through software and services.

Our organization is at the forefront of innovation, driving value across the entirety of the customers' digital and AI transformation journey through repeatable and customized cutting-edge solutions powered by Microsoft Cloud and AI. We take pride in embodying Microsoft's mission of empowerment, promoting a growth mindset, inspiring excellence, and fostering a culture of inclusivity where everyone is encouraged to share their unique perspectives and be their authentic selves. By joining our team, you'll have the opportunity to contribute to life-changing innovations that impact billions of people worldwide.

As a Microsoft Consultant, you will deliver quality engagements with your expertise, either as an advisor, reviewer, contributor, or resource in high profile projects to ensure customer value. The ideal candidate must have the ability to combine their technical skills, creativity, and customer focus to deliver great solutions to the customers and ensure they get the best out of our technologies and solutions. Consulting Delivery professionals bring subject matter and solution expertise to architectural teams, customers, and partners. They apply deep technical and business knowledge to accelerate the adoption of Microsoft services by ensuring strategic, architectural, and operational alignment to customer and partner objectives.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Demonstrate the ability to articulate value propositions for the most strategic Microsoft products and services and uses business, technology and industry strategies to define customer/partner requirements and constraints
• Demonstrate expertise in a Dynamics 365 solution, or several products, feature functions, or services and drive opportunities to accelerate the adoption of the Microsoft Cloud
• Drive and support innovation focusing on industry solutions and customer business outcomes on the Microsoft platform
• Ensure solutions align with the intent of the architecture allowing for clear build test specifications and development of operations guides for the customer
• Identify business and technical risks in programs, assesses their impact and proposes mitigations and contingencies
• Provide stakeholder assistance throughout deployment to avoid/resolve technical issues
• Balance Configure-Before-Customize principles with the goals of maximum customer/partner value and with the use of Microsoft core/baseline assets, people, products and tools and develop project plans that use the full project life cycle accounting for current & future business value of each solution while defining all technical dependencies for project

Other

• Embody our culture and values

Required Qualifications

• Bachelor's Degree in Computer Science, Engineering, Finance, Business, or related field AND 10+ years leadership experience in relevant area of business
• OR equivalent experience
• Experience with a Global Systems Integrator , IT Vendor , a Partner on Microsoft technologies implementing enterprise scale Dynamics 365 Solutions. A significant part of the experience should be on Business Applications, CRM solutions.

Preferred Qualifications

• Ideal candidate should have experience and understanding of the life cycle of IT solutions/ Business Applications implementation including Estimation, Proposal Preparation, Requirements Gathering, Business Process Modelling, Development &Testing, Deployment and Maintenance.
• Proven track record of Dynamics 365 Customer Engagement and Power Platform solutions preferably in retail/manufacturing/public sector/telecom/ financial services. Hands-on experience in implementation with focus on architecture and solution design.
• Certifications and/or experience Microsoft Azure, Dynamics 365 Customer Engagement and Power Platform.
• Certifications and/or experience in Agile Delivery and DevOps would be desirable.
• Desirable technical experience includes hands-on expertise in several of the following Microsoft products: Azure Solution development, Contact Center and CoPilot Studio.
• Good Communication Skills in English both written and spoken. Ability to interact with a global audience of customers, partners and a global team
• Ability in developing strategic ongoing customer relationships, gaining trust of stakeholders and respect for the company through technical leadership.
• Ability to identify technical risks before they occur and to develop mitigation and avoidance strategies
• IC role, hence, should know the art of influence without authority
• Strong experience in offshore/onsite working model and working with different geographies and cultures.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.