
Customer Experience Specialist
7 days ago
Job Overview
This role involves handling customer inquiries via phone calls, prioritized by team leaders. Effective communication skills are essential for this position.
We seek candidates who can empathize with customers and provide solutions tailored to their needs. Adaptability is key in this role, as scenarios may change frequently.
To excel in this position, you should be able to listen actively and respond accordingly. Providing excellent service and going above expectations is crucial in customer-facing roles.
Key Responsibilities
- Answering phone calls in the languages mentioned
- Communicating effectively verbally and in writing
- Sensing other people's emotions and providing support
- Having a high-level tolerance without losing temper
- Adjusting to changing scenarios and work methods
- Providing solutions based on customer needs
- Receiving and placing customer orders
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