User Experience Specialist

2 weeks ago

Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 28,00,000

Job Title: User Experience Specialist

We are seeking a skilled User Experience Specialist to join our team. As a User Experience Specialist, you will be responsible for delivering exceptional customer experiences through timely and effective support.

About the Role

  • Key Responsibilities:
  • Answer incoming calls from customers regarding product/service inquiries, complaints, or support requests.
  • Understand customer issues and provide appropriate solutions or escalate to higher support levels as needed.
  • Maintain a polite, professional, and positive tone throughout the interaction.
  • Log and update call details accurately in the CRM or ticketing system.
  • Meet daily, weekly, and monthly performance targets such as call quality, handling time, and customer satisfaction scores.
  • Follow company scripts, processes, and policies while handling calls.
  • Ensure first-call resolution (FCR) to enhance customer experience.
  • Handle high call volumes efficiently and remain calm under pressure.

Eligibility Criteria

  • Education: Minimum 12th Pass (HSC); graduates preferred.
  • Experience: 0–2 years of experience in customer service or call center voice process (Freshers are welcome).
  • Languages: Proficiency in Hindi and English (regional language proficiency is a plus).
  • Communication: Good verbal communication skills and active listening.
  • Computer Skills: Basic knowledge of MS Office and typing skills.
  • Shift Flexibility: Willing to work in rotational shifts, including weekends and holidays.

Preferred Skills

  • Previous experience in BPO or customer service industry.
  • Ability to handle irate or difficult customers calmly and professionally.
  • Fast learner with adaptability to process changes and feedback.
  • Team player with a customer-first attitude.

Why This Role?

  • This role offers an excellent opportunity to grow your career in customer service, develop new skills, and work in a dynamic environment.

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