
Senior Customer Experience Coordinator
15 hours ago
We are seeking a highly motivated and experienced team lead to manage a group of customer experience specialists within our flights line of business. The ideal candidate will have a strong understanding of the flight/travel industry, especially on GDS systems like Amadeus & Travelport, excellent analytical skills, and proven people management abilities.
- Supervise, coach, and mentor a team of customer experience specialists.
- Conduct regular performance reviews, identify training needs, and create development plans for team members.
- Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution).
About You:
The successful candidate should have a bachelors degree in a related field and at least 3-4 years of experience in customer service, preferably in the flight/travel industry. Proven experience in managing and leading a team is essential. Strong knowledge of flight/travel terminology, processes, and GDS systems is also required.
- Bachelors degree in a related field preferred.
- Minimum of 3-4 years of experience in customer service, preferably in the flight/travel industry.
- Proven experience in managing and leading a team.
About Us:
We offer a fast-paced and dynamic work environment where you can grow your career. Our team provides exceptional customer service across all channels (phone, email, chat, social media). We foster a positive and collaborative team environment and encourage continuous learning and professional development.
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