Enterprise Application Support Specialist

1 day ago

Bengaluru, Karnataka, India beBeeApplication Full time ₹ 18,00,000 - ₹ 25,00,000

Job Title: Enterprise Application Support Specialist

 

This role involves providing comprehensive end-to-end application support, incident resolution, service request fulfillment, and problem management for enterprise applications.

 

Key Responsibilities:

  • Deliver L1.5 and L2 support / Lead for the following enterprise applications: Blackline, ARMS, DPS (Oversight), DocuSign, MK Denial, OneTrust - Privacy Impact Assessment (PIA), Esker.
  • Perform application administration and manage user access controls.
  • Provide on-call support for P1/P2 incidents to ensure application availability.

 

Incident Management:

  • Classify and record incidents based on criticality and urgency using the approved priority matrix.
  • Take actions to minimize incident impact and restore normal operations.
  • Perform detailed investigation and diagnosis, updating tickets accordingly.
  • Monitor incident queues and ensure all service provider-assigned incidents are resolved effectively.
  • Maintain logs and historical references in the Ticket Management Tool to aid future resolutions.

 

Service Request Management:

  • Analyze and resolve service requests within SLA timelines.
  • Transfer service request tickets to appropriate support groups as per escalation procedures.
  • Update service request status and communicate resolution.
  • Coordinate major change or release management activities where required.

 

Problem Management:

  • Identify and investigate recurring or critical issues via ticket pattern analysis.
  • Conduct Root Cause Analysis (RCA) and document solutions.
  • Implement permanent solutions in collaboration with required teams.
  • Maintain and update Standard Operating Procedures (SOPs).
  • Use the client's incident management tools and templates for structured documentation.

 

Preferred Skills & Tools:

  • 3 to 10 years of experience in IT Application Support.
  • Experience with ticketing tools (e.g., ServiceNow, Remedy).
  • Strong analytical and troubleshooting skills.
  • Good communication and stakeholder management.
  • Familiarity with ITIL practices (especially Incident, Request, and Problem Management).

 

Location: {location}

Country Code: {country_code}

  • Enterprise Applications Support Specialist

    1 day ago

    Bengaluru, Karnataka, India beBeeApplication Full time ₹ 9,00,000 - ₹ 12,00,000

    We are seeking a talented Support Specialist to provide end-to-end assistance for enterprise applications.Key Responsibilities:Deliver Level 1 support for various applications, including Blackline, ARMS, DPS, DocuSign, MK Denial, OneTrust PIA, and Esker.Manage user access and perform application administration tasks.Offer on-call support for high-priority...

  • Enterprise Application Integration Specialist

    7 days ago

    Bengaluru, Karnataka, India beBeeEnterpriseIntegration Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Title: Enterprise Application Integration SpecialistJob Summary:Seeking an experienced and skilled enterprise application integration specialist to join our team. The ideal candidate will have a proven track record of designing, developing, and implementing integration solutions using various technologies such as IBM App Connect Enterprise (IBM ACE),...

  • Application Support Specialist

    2 days ago

    Bengaluru, Karnataka, India beBeeSystemSupport Full time ₹ 80,00,000 - ₹ 1,50,00,000

    **Job Description:**We are seeking a skilled and experienced Application Support Specialist to join our team. As an Application Support Specialist, you will play a critical role in ensuring the smooth functioning of our applications and resolving any technical issues that may arise.**Required Skills and Qualifications:**Must have at least 5 years of...

  • Enterprise Application Performance Specialist

    5 days ago

    Bengaluru, Karnataka, India beBeePerformance Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Enterprise Application Performance Specialist">About the Role: We are seeking an experienced professional with a proven track record in application monitoring and optimization. If you have expertise in Dynatrace setup, operational application management, troubleshooting, and alerting, we would like to hear from you.Key Responsibilities:Monitor and...

  • Application Support Specialist

    1 day ago

    Bengaluru, Karnataka, India Talent Worx Full time US$ 90,000 - US$ 1,20,000 per year

    Application Support SpecialistAs an integral part of our IT team at Talent Worx, the Application Support Specialist will provide outstanding support and troubleshooting for our software applications. The ideal candidate will have a strong tech background and a passion for delivering exceptional user experiences to ensure smooth operations across the...

  • IT Enterprise Support Specialist

    1 day ago

    Bengaluru, Karnataka, India beBeeApplication Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: IT Application Support ExpertWe are seeking an experienced professional to provide comprehensive support for a portfolio of enterprise applications.Key Responsibilities:Deliver technical support for various systems including Blackline, ARMS, DPS (Oversight), DocuSign, MK Denial, OneTrust PIA, and Esker.Administer applications, manage user access...

  • Enterprise Application Specialist

    2 days ago

    Bengaluru, Karnataka, India beBeeApplication Full time ₹ 15,00,000 - ₹ 20,00,000

    Job DescriptionWe are seeking a highly skilled Software Application Engineer to join our team at Genesis HR Services. The ideal candidate will have strong technical expertise and excellent problem-solving skills to manage and resolve complex application issues.The successful applicant will work closely with various teams to ensure timely issue resolution and...

  • Application Support Specialist

    6 days ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Application Support SpecialistAbout the RoleWe are seeking a highly skilled and experienced Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing technical assistance and support to ensure the smooth operation of our applications.Key Responsibilities:Provide L2 Network Support...

  • Developer Enterprise Applications

    15 hours ago

    Bengaluru, Karnataka, India CliniSys Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    PurposeDeveloper – Enterprise Applications is responsible for the design, development, and enhancement of enterprise systems with a primary focus on NetSuite, Oracle CPQ, and Celigo. The role requires a strong understanding of integration platforms and enterprise application architecture. Familiarity with ServiceNow development is a plus. The ideal...

  • Enterprise Monitoring Specialist

    7 days ago

    Bengaluru, Karnataka, India beBeeEnterpriseMonitoring Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Enterprise Monitoring SpecialistJob Description:We are seeking a skilled Enterprise Monitoring Specialist to join our team. The successful candidate will be responsible for delivering monitoring and observability solutions to meet customer requirements.The ideal candidate will have experience in delivering outcomes and providing technical...