Enterprise Application Specialist

3 days ago

Bengaluru, Karnataka, India beBeeApplication Full time ₹ 15,00,000 - ₹ 20,00,000
Job Description

We are seeking a highly skilled Software Application Engineer to join our team at Genesis HR Services. The ideal candidate will have strong technical expertise and excellent problem-solving skills to manage and resolve complex application issues.

The successful applicant will work closely with various teams to ensure timely issue resolution and application stability. They will also participate in program increment planning and prioritization sessions, acting as the voice of application support.

In addition, the chosen candidate will be responsible for performing root cause analysis and contributing to continuous improvement efforts. They will also provide minor development support by enhancing or modifying existing support scripts.

The ideal candidate will be able to monitor application performance and generate dashboards using tools like Dynatrace, Kibana, and Power BI. They will also utilize distributed tracing for debugging and performance optimization.

Furthermore, the selected candidate will maintain and utilize the ServiceNow platform (version Vancouver or later) for incident, problem, and change management.

Key Responsibilities :

  • Triage, manage, and resolve technical issues related to enterprise applications.
  • Collaborate with development, DevOps, and infrastructure teams to ensure timely issue resolution and application stability.
  • Participate in program increment planning and prioritization sessions, acting as the voice of application support.
  • Perform root cause analysis and contribute to continuous improvement efforts.
  • Provide minor development support by enhancing or modifying existing support scripts.
  • Monitor application performance and generate dashboards using tools like Dynatrace, Kibana, and Power BI.
  • Utilize distributed tracing for debugging and performance optimization.
  • Maintain and utilize the ServiceNow platform (version Vancouver or later) for incident, problem, and change management.

Qualifications Required :

  • Strong ability to triage and resolve complex application and infrastructure issues.
  • Working knowledge of :
    • Technologies : Java, Microservices, Tanzu / Kubernetes, Kafka, DataStage, MarkLogic, Oracle, SQL.
    • DevOps Practices : CI/CD pipelines, distributed tracing, application monitoring.
    • Monitoring Tools : Kibana, Dynatrace, Power BI.
  • Experience in performing minor updates and enhancements to existing scripts.
  • Proficient in using ServiceNow (preferably version Vancouver or later).
  • Excellent verbal communication skills and strong attention to detail.
  • Self-organized and proactive, capable of working independently with minimal supervision.
  • Strong team player with the ability to collaborate effectively across teams],

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