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Operational Team Supervisor

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Bengaluru, Karnataka, India beBeeTeamSupervisor Full time ₹ 1,50,000 - ₹ 28,00,000

Job Title: Operational Team Supervisor

As an Operational Team Supervisor, you will play a pivotal role in overseeing the efficient operations of our team. Your responsibilities will include managing a team of 15-20 Service FSEs to ensure seamless day-to-day activities.

Your task will be to oversee ticket closure for both proactive and reactive merchant issues related to devices. This includes handling logistics for the forward and reverse movement of devices from the Hub to Field Service Engineers (FSEs).

In addition to these responsibilities, you will manage skills and data for the team to enhance performance and productivity.

Key Requirements:

  • A strong background in services, preferably in industries like Direct-to-Home (DTH), Broadband, or Consumer Electronics.
  • In-depth knowledge of local market dynamics to make informed decisions.
  • Strong understanding of stock handling and inventory management principles.
  • An educational background of Graduate or Post Graduate level is preferred.

Beyond your technical expertise, we are looking for someone who can effectively collaborate with cross-functional teams and drive results-oriented initiatives.

This role offers an excellent opportunity to grow professionally and contribute to the success of our organization.