
Operations Supervisor
10 hours ago
About the Role:
The Operations Supervisor plays a pivotal role in ensuring seamless day-to-day operations across assigned seller flex sites. This involves monitoring efficient functioning, facilitating communication between field executives and internal/external agencies, and driving opportunities for efficiency through daily floor observations.
Main Responsibilities:
• Monitor performance of assigned seller flex sites via calls, emails, and coordination with field executives
• Liaise with various stakeholders for timely execution of operations
• Respond to queries from associates in real-time, providing education and achieving first contact resolution
• Conduct weekly audits on seller cases and associate activities to improve performance
• Demonstrate strong time-management skills and ability to work independently using departmental resources
Requirements:
1+ years of experience in customer-facing environments, warehousing, logistics, or manufacturing
Bachelor's degree
Fluent English language skills (reading, writing, speaking)
Microsoft Office proficiency, especially Excel
Customer-facing experience in related fields
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