Director of Onboarding Operations
2 days ago
Sprinto is a leading platform that automates information security compliance. We ensure compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. With over 300 employees & helping 2000+ Customers across 75+ Countries, we are a team committed to excellence.
Our mission is to position Sprinto as a leading challenger in a highly competitive market dominated by well-funded incumbents.
This role is pivotal in driving revenue retention, customer advocacy, and long-term success. As the Senior Director of Customer Onboarding & Implementation, you will define and execute the strategic vision for a global, fully remote onboarding organization. This will ensure customers successfully realize value in a net-new product category within a rapidly evolving industry.
Key Responsibilities:- Define & Execute Onboarding Strategy Develop a scalable, value-driven onboarding approach that enhances retention, advocacy, and product adoption.
- Leadership & Team Development Recruit, mentor, and grow a globally distributed, high-performing onboarding team in a fully remote environment.
- Drive Adoption in a New Product Category Enable customers to navigate GRC automation, a novel and complex space, through education, enablement, and adoption strategies.
- Hands-On Customer Engagement Work closely with key customers to understand evolving use cases, identify pain points, and influence product evolution.
- Cross-Functional Collaboration Align onboarding efforts with Sales, Success, Support, Product, and Marketing to drive an effective go-to-market strategy.
- Onboarding at Scale Manage hundreds of concurrent onboarding journeys, leveraging automation, analytics, and scalable frameworks to maximize efficiency, retention, and product adoption.
- 12+ years of experience in B2B SaaS onboarding, customer success, or implementation, with 5+ years in a senior leadership role.
- Proven track record in scaling onboarding functions in a high-growth, multi-product environment, catering to both SMB and Enterprise segments.
- Strong technical acumen with expertise in product implementation, API integrations, and automation.
- Hands-on leadership in a remote setup ability to hire, develop, and lead globally distributed teams while maintaining a culture of high performance and accountability.
- Data-driven mindset strong grasp of onboarding tools, analytics, and automation to measure and optimize onboarding success.
- Exceptional stakeholder management ability to influence cross-functional teams, executives, and customers.
- Preferred: Experience in compliance, GRC, cybersecurity, and scaling onboarding for global markets.
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Company Sponsored Device
- Education Reimbursement Policy
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