Director - Banking Operations

4 days ago


Bengaluru, Karnataka, India Razorpay Full time

Job Title: Director - Banking Operations

Razorpay, Bengaluru is seeking a seasoned professional to lead its banking operations team.

The Role: As an Associate Director / Director, you will play a pivotal role in managing the onboarding and service management for merchants referred by our partner banks for our online & omni-channel payment services.

You will work closely with key stakeholders to drive new initiatives that support their revenue targets, create process efficiencies, explore new solutions, and enforce quality standards & compliance adherence.

Key Responsibilities:
  • Administer a large team across onboarding, terminal management, and service operations.
  • Collaborate with bank / gateway partners to implement compliance and quality requirements.
  • Take on new/additional processes for back-end operations involving interaction with bank partners.
  • Manage transitions and drive process governance improvement.
  • Responsible for digitization automation, process documentation, and deployment of robotics solutions.
  • Manage stakeholders across multiple locations, both internal and external.
  • Responsible for vendor management and P&L of all managed businesses.
Mandatory Qualifications:
  • 15+ years of experience in operations management roles in Payments/Banking/Financial Services, with a minimum of 7 years spent managing people.
  • Exposure to bank/network/gateways is an added advantage.
  • Passion for customer happiness.
  • Comfort with analysing and presenting insights based on data.
  • Ability to manage internal and external stakeholders effectively.


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