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Director of Operations

2 weeks ago

Bengaluru, Karnataka, India Aditi Consulting Full time

About Us:

We are a rapidly growing technology solutions company, providing a broad range of services for our clients. Our mission is to deliver the best technology and project-based solutions, helping our client partners scale and accelerate their key technology initiatives.

Job Description:

We are seeking an experienced Associate Director to lead and manage our offshore Client Services teams in Bangalore. The ideal candidate will have strong leadership, coaching, and mentoring skills with a focus on employee development. They will also have experience in managing MSP staffing operations and driving team productivity.

Responsibilities:

  • Oversee, mentor, and guide the offshore Client Services teams to deliver exceptional performance
  • Develop and implement strategies to drive team productivity and efficiency
  • Partner with US Directors to develop account plans and ensure the offshore team aligns with customer goals
  • Ensure that the team is fully equipped to address client inquiries, resolve issues, and enhance overall customer satisfaction

Requirements:

  • 10+ years of US staffing experience, with a strong focus on managing MSP business operations
  • 5+ years of experience managing a team in US Staffing, in an offshore or staffing environment
  • Proven experience in managing and scaling offshore teams in a client services or US staffing environment