Technical Onboarding Coordinator, Platform Operations

6 days ago

Bengaluru, Karnataka, India Deluxe Full time
Job Description

Deluxe Media Inc., a wholly owned subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the worlds most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

We currently have an opening for a Technical Onboarding Coordinator, Platform Operations. This position will be located in Bangalore

Position Overview

The Technical Onboarding Coordinator, Platform Operations will be responsible for analyzing customer content fulfillment requirements and translate them into system orchestrated automated workflows. Focus and understanding of content fulfilment, digital workflows, asset and data management systems/platforms. The position may work independently on requests or as directed by onboarding Engineering or Technical Project Management staff. The Technical Onboarding Coordinator will work with internal and external teams to ensure that data and requirements are accurate, timely, and structured properly for workflow automation. This can also include troubleshooting, title metadata and asset metadata updates. [KD1] This position is based out of Bangalore.

Primary Responsibilities

- Manage and/or assist on technical On-boarding initiatives for customer profile configuration which drives automate end-to-end processing workflows
- Interface with end users from various internal and external groups to ensure On-boarding of fulfillment workflows to the Deluxe ONE platform
- Responsible for updating and reporting configuration issues by communicating via creating or updating incidents and email advisements and/or Jira ticketing, this involves problem solving through precise documentation and effective follow up[KD2]
- Responsible for communicating status, updates, progress, blockers, or issues related to the Onboard with relevant stakeholders. This can be via Jira ticketing, Slack, email, or meetings/calls[KD3]
- Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines
- Follow established workflows and SOPs, in addition to being flexible and collaborate defining on new processes[KD4]
- Provide timely, accurate, professional and responsive support, verbally and via email, [KD5] to internal and external customer/clients to resolve all issues reported and take proactive steps to prevent the conflict/problem from reoccurring
- Ability to generate required reports from the system as well as read and utilizedata and [KD6] information
- Provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements
- Balance multiple requests at once, and prioritize items to meet deadlines[KD7]
- Take on new assignments as dictated by Lead or Director, as well as proactively pick up open tickets and requests[KD8]

Qualifications

- Someone with basic Python experience
- Ability to understand complex instructions
- Ability to understand how multiple integrated systems work
- Familiarity with File Transfer Tools (Aspera, Signinant, S3, etc)
- Understanding of platforms leveraging various API&aposs and Services for custom solutions
- Understanding of workflow management and sequential tasks

**Candidates should be willing to work in Night shift (9PM to 6AM) and from our office location**

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