Contact Center Operations Expert

Senior Contact Center Solutions ExpertWe are seeking a seasoned expert to lead our contact center solutions team. As a Senior Contact Center Solutions Expert, you will be responsible for designing and implementing Cisco UCCE CVP solutions for clients.Key Skills Include:Cisco UCCECVPSIPH323QoSTCP/IPICM scriptingVXMLJavaJavaScriptResponsibilities:• Assist...

Job Title: Operations ManagerAbout the Role:This position involves overseeing and executing daily contact center operations. The incumbent will be responsible for meeting business objectives and key performance indicators (KPIs).Main Responsibilities:Analyze customer call data to identify areas for improvement and opportunities for process changes.Evaluate...

About this Role:We are seeking a leader who can drive results, build relationships and contribute to our success. The Senior Director of Operations will oversee all aspects of contact center operations including hiring, training, quality control, reporting and client services.Develop and implement initiatives that improve margins and strengthen enterprise...

Job TitleWe are seeking a skilled Cisco Contact Center professional to manage and optimize our contact center solutions, ensuring high availability and performance.Key ResponsibilitiesAdminister and manage contact center environments, providing technical support and optimizing performance and functionality.Configure and troubleshoot contact center systems,...

Job Title: Contact Center Infrastructure SpecialistThis role requires a highly analytical and detail-oriented professional with strong technical skills. You will be responsible for managing contact center infrastructure, working closely with project teams and business partners to ensure seamless execution.The ideal candidate will have experience in...

Lead Contact Center Operations SpecialistWe are seeking a skilled leader to oversee the performance of our Customer Service Representatives. As a key member of our team, you will be responsible for monitoring and making changes to positively impact service quality.The ideal candidate will have a strong understanding of contact center operations, including...

**Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

Centralised Contact Center AssociateWe are seeking a highly skilled and experienced Centralised Contact Center Associate to join our team.Key Responsibilities:Develop strategies to improve workflow efficiencyCollaborate with cross-functional teams to optimise processes and enhance productivityMaintain compliance with industry regulations and company...

Job Title: Voice and Contact Center ExpertWe are seeking an experienced professional to lead the design, development, and support of IVR solutions for Service Desk, BPO, and Service Operations environments.Key Responsibilities:Design and develop customized WxCCE Visual IVR workflows to meet business needs.Implement and manage Cisco CVP call routing, ICM...

At Ascensus, technology is more than just a solution. It powers the business that helps millions of people save for what matters—retirement, education, and healthcare. Our technology experts tackle exciting challenges in collaborative teams, but work in an environment where individual and career development is always valued. Technology associates leverage...