Current jobs related to Contact Center Agent - Hyderabad Telangana - ServiceNow
-
Cloud Contact Center Expert
2 weeks ago
Hyderabad, Telangana, India beBeeCloudContactCenter Full time ₹ 1,50,00,000 - ₹ 2,50,00,000Job Title: Cloud Contact Center ProfessionalThe Role Overview:We seek an experienced professional with in-depth knowledge of Genesys solutions to join our team. The ideal candidate will have a proven track record of delivering high-quality contact center infrastructure and collaborating with stakeholders worldwide.Responsibilities:Contact Center Design and...
-
Call Center Agent
2 weeks ago
Begumpet, Hyderabad, Telangana, India NerfBlut Full timeJob Title: Call Center Agent Location: Hyderabad Company Overview: NerfBlut is a dynamic and rapidly growing Healthcare company dedicated to Diagnostics & Pharmacy at home. Started in 2018, NerfBlut is a leader in Diagnostics at home category, with a client base of more than 3 Lakh consumers. Position Overview: We are currently seeking enthusiastic and...
-
Strategic Contact Center Administrator
2 weeks ago
Hyderabad, Telangana, India beBeeContactCenter Full time US$ 8,00,000 - US$ 12,00,000Optimize Contact Center Software AdministrationThis role is responsible for ensuring the smooth operation of contact center software. The successful candidate will have a strong understanding of workforce management concepts, including planning and execution.Key Responsibilities:Serve as Subject Matter Expert on Contact Center SoftwareDesign and Implement...
-
Director of Contact Center Excellence
2 weeks ago
Hyderabad / Secunderabad, Telangana, India beBeeOperations Full time ₹ 1,04,000 - ₹ 1,30,878Job Title: Senior Director OperationsAbout the JobWe are seeking a leader who has vision, experience and passion to contribute to our culture and deliver exceptional results for our clients.The role of the Senior Director of Operations involves all facets of contact center operations including hiring, training, quality control, reporting and client services....
-
Genesys Contact Center Engineer
6 days ago
Hyderabad, Telangana, India Innova Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per yearGenesys Contact Center EngrPermanentHyd/ChennaiKey Responsibilities:As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve:Technical Troubleshooting:Diagnose and...
-
Genesys Contact Center Engineer
5 days ago
Hyderabad, India Innova Solutions Full timeGenesys Contact Center Engr Permanent Hyd/Chennai Key Responsibilities: As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve: Technical Troubleshooting:Diagnose...
-
Senior Contact Center Infrastructure Specialist
2 weeks ago
Hyderabad / Secunderabad, Telangana, India beBeeContactCenterEngineer Full time ₹ 15,00,000 - ₹ 28,00,000Job SummaryYou will be part of a team responsible for the day-to-day operation and administration of our global contact distribution platform. This role requires strong analytical, technical, and communication skills to troubleshoot issues and support business units globally.To excel in this position, you should have experience with contact center...
-
Centralised Contact Center Associate
2 weeks ago
Hyderabad / Secunderabad, Telangana, Pune, Chennai, India beBeeContactCenter Full time ₹ 1,04,000 - ₹ 1,30,878Centralised Contact Center AssociateWe are seeking a highly skilled and experienced Centralised Contact Center Associate to join our team.Key Responsibilities:Develop strategies to improve workflow efficiencyCollaborate with cross-functional teams to optimise processes and enhance productivityMaintain compliance with industry regulations and company...
-
Call Center Agent
15 hours ago
Begumpet, Hyderabad, Telangana, India NerfBlut Full timeJob Title: Call Center Agent Location: Hyderabad Company Overview: NerfBlut is a dynamic and rapidly growing Healthcare company dedicated to Diagnostics & Pharmacy at home. Started in 2018, NerfBlut is a leader in Diagnostics at home category, with a client base of more than 3 Lakh consumers. Position Overview: We are currently seeking enthusiastic and...
-
Assistant Contact Center
7 days ago
Hyderabad, India Apollo Telehealth Full timeJob Description Apollo Tele health Services is looking for Assistant Contact Center to join our dynamic team and embark on a rewarding career journey Responsibilities: Patient Assistance: - Assist patients with activities of daily living, including bathing, dressing, grooming, toileting, and mobility, while promoting independence and preserving...
Contact Center Agent
3 weeks ago
**Company Description**
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**Job Description** The Role**:
We are currently seeking 1 motivated Contact Center Agent to join our Contact Center team in India, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience. In this role you will:
- Professionally answer calls from customers and partners
- Create cases on NowSupport, gathering key information that will enable our Subject Matter Expert Teams to resolve problems detected.
- Assign cases in NowSupport to the correct Subject Matter Expert Team.
- Teach customers how to create cases in NowSupport.
**What you get to do in this role**:
- You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or training in how to create cases.
- You will perform initial triage of customer cases with documented solutions and/or workarounds.
- You will be escalating to internal support resources and Subject Matter Experts when necessary.
- You will answer and create multiple cases daily.
**Qualifications** To be successful in this role you have**:
- 3-6yrs experience.
- Customer Service Experience, preferably international calling experience
- The ability to communicate effectively with people at all levels.
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
- The ability to work as part of a team and on their own initiative.
- Knowledge of the ServiceNow Platform.
- Prior experience working in a contact center environment.
- Prior experience training users.
JV20
**Additional Information** Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
**Export Control Regulations**
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
