Contact Center Agent

16 hours ago

Hyderabad, Telangana, India Latinem Private Limited Full time

We are seeking dynamic and customer-oriented individuals in our Global Excellence Center (contact center). The ideal candidates will possess strong communication skills and have a solid background in customer service, specifically in international voice or email/chat processes.

Key Responsibilities:

· Handle inbound and outbound calls for customer queries and service requests.

· Provide effective customer service through voice, email, or chat communication.

· Accurately log and manage customer issues and inquiries using Salesforce or other ticketing tools.

· Ensure high levels of customer satisfaction by resolving complaints and providing timely follow-up.

· Maintain consistent communication with customers to ensure prompt and accurate resolution.

· Collaborate with internal teams to address and resolve issues effectively.

· Follow service level agreements (SLAs) to deliver timely and efficient customer support.

Required Qualifications:

· Any Graduate (Preferred).

· 3+ years of experience in voice or email/chat customer service processes (international experience is mandatory).

· Strong verbal and written communication skills.

· Ability to handle customer interactions with professionalism and empathy.

· Knowledge of Salesforce or other ticketing tools is an added advantage.

· Immediate joiners are preferred.

· Flexibility to work in rotational shifts and rotational week-offs.

Exclusions:

· Sales experience is not eligible for this role.

· Freshers are not eligible

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