Webex Contact Center Admin

Role : Cisco IPT/WEBEX T2Experience : 5+ YearsLocation : HyderabadRequired qualifications:Conduct Design Meetings with other engineers, project managers, vendors, and customers for upgrade/changes on an on-going basis.Works with business users to determine call flow and call center requirements, solutions,reporting and systems enhancements.Documents...

Job Summary:We are seeking an experiencedAWS Contact Center Architectwith strong expertise inAmazon Connectand cloud technologies. The ideal candidate will design, implement, and optimizecloud-based contact center solutionsfor enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...

Job Title: Genesys cloud implementation expert - Cloud Contact CenterLocation: PAN IndiaExperience: 8 to 12 YearsJob Description:Experience & Skill Requirements: - 12 + years of experience in Contact Center technology - End-to-end solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9) -...

Job Title: Contact Center Specialist (SMEs)Purpose of the role  The High Value Agent is customer/client facing role based in a contact centre environment, tasked to grown business by deepening our banking relationship through managing insurance portfolio of customers/clients. This category takes ownership of multiple stages of the transaction/lifecycle.In...

We are seeking dynamic and customer-oriented individuals in our Global Excellence Center (contact center). The ideal candidates will possess strong communication skills and have a solid background in customer service, specifically in international voice or email/chat processes.Key Responsibilities:· Handle inbound and outbound calls for customer queries and...

Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and...

Job Title: Head Contact CentreDepartment: Operations / Customer Experience Reporting To: Director Operations Location: HyderabadRole Summary:The Head Contact Centre at ekincare will lead the end-to-end operations of our contact centre, ensuring seamless customer service and operational efficiency across corporate client employees and diagnostic appointment...

Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...

About the RoleWe are looking for a dynamic and experienced Contact Center Manager / Head to lead our outbound tele sales operations. The ideal candidate will have a proven track record of managing high-performing outbound sales teams, preferably in financial products such as loans, credit cards, or insurance.You will be responsible for driving sales...

Key ResponsibilitiesDesign, develop, and maintain AI-driven self-service applications using Google Dialogflow CX and CCAI.Integrate AI solutions with contact center platforms and backend systems.Support and enhance multi-location voice and chat implementations.Collaborate with business stakeholders to understand requirements and optimize conversational...