Contact Center Head Outbound Telesales

20 hours ago

Hyderabad, Telangana, India Infocrunch Campaigns Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the Role

We are looking for a dynamic and experienced Contact Center Manager / Head to lead our outbound tele sales operations. The ideal candidate will have a proven track record of managing high-performing outbound sales teams, preferably in financial products such as loans, credit cards, or insurance.

You will be responsible for driving sales performance, optimizing dialer efficiency, and ensuring strong process discipline and compliance across the floor.

Key Responsibilities

1. Operational Leadership

  • Oversee day-to-day operations of the outbound contact centertele salestelesales and revenue generation.
  • Manage and mentor a team of team leaders, quality analysts, and dialer agents.
  • Ensure achievement of daily, weekly, and monthly sales targets and operational KPIs (connectivity %, conversion, AHT, etc.).
  • Drive performance management, including hiring, training, coaching, and retention of agents.

2. Dialer and Process Management

  • Manage dialer configurations, pacing, and campaign strategy to maximize productivity and minimize idle time.
  • Work closely with technology and MIS teams to ensure data hygiene, lead allocation, and campaign performance.
  • Monitor and analyze dialer and sales reports for actionable insights.

3. Sales & Revenue Management

  • Develop and execute outbound sales strategies for financial products (loans, credit cards, insurance, etc.).
  • Drive continuous improvement in sales scripts, objection handling, and conversion ratios.
  • Collaborate with business heads to align sales targets with overall business goals.

4. Compliance & Quality

  • Ensure adherence to RBI, IRDAI, and internal compliance guidelines in all customer interactions.
  • Partner with Quality Assurance to maintain call quality, minimize customer complaints, and improve overall CSAT.
  • Maintain strong process discipline, data confidentiality, and ethical standards.

5. Reporting & Analytics

  • Present weekly and monthly dashboards on sales performance, agent productivity, and process metrics.
  • Identify gaps and recommend strategic initiatives for revenue growth and efficiency optimization.

Desired Candidate Profile

  • 8 to 15 years of total experience with at least 5 years in outbound telesales / contact center leadership roles.
  • Strong exposure to Financial Services / BFSI telesales particularly in Loans, Credit Cards, or Insurance.
  • Hands-on experience with dialer platforms (e.g., Ameyo, Genesys, Exotel, Knowlarity, Ozonetel, etc.).
  • Strong analytical, people management, and communication skills.
  • Proven ability to lead large teams and deliver results in a fast-paced environment.
  • Comfortable with data-driven decision-making and reporting tools (Excel, Google Sheets, CRM dashboards).

Key Skills

Outbound Sales | Dialer Management | Contact Center Operations | Financial Product Sales | Telesales | Team Leadership | Revenue Management | Process Excellence | Compliance | Performance Analytics

Why Join Us

  • Opportunity to lead and scale a high-impact telesales operation.
  • Work in a fast-growing organization expanding in Financial Services.
  • Autonomy to design and optimize sales processes and dialer strategy.
  • Competitive compensation and growth opportunities.

  • AWS Contact Center Architect

    3 days ago

    Hyderabad, Telangana, India Intellectt Inc Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Summary:We are seeking an experiencedAWS Contact Center Architectwith strong expertise inAmazon Connectand cloud technologies. The ideal candidate will design, implement, and optimizecloud-based contact center solutionsfor enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...

  • Telesales Representative

    1 day ago

    Hyderabad, Telangana, India Mongoose Minds Private Limited Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Title: Telesales RepresentativeLocation: HyderabadJob Type: Full-timeJob Summary:We are looking for a motivated and results-driven Telesales Representative to join our sales team. As a telesales rep, you will be responsible for contacting our existing customers by phone to sell products or generate leads.Key Responsibilities:Make outbound calls to the...

  • Genesys Contact Center Engineer

    1 week ago

    Hyderabad, Telangana, India Innova Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Genesys Contact Center EngrPermanentHyd/ChennaiKey Responsibilities:As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve:Technical Troubleshooting:Diagnose and...

  • AWS Contact Center Architect

    2 days ago

    Hyderabad, Telangana, India, Telangana Intellectt Inc Full time

    Job Summary:We are seeking an experienced AWS Contact Center Architect with strong expertise in Amazon Connect and cloud technologies. The ideal candidate will design, implement, and optimize cloud-based contact center solutions for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement...

  • Call Center Executive

    23 hours ago

    Hyderabad, Telangana, India Ferty9 Fertility Center Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job descriptionFERTY9 FERTILITY CENTER, SECUNDERABADBRANCH IS LOOKING FOR CUSTOMER CARE EXECUTIVEJob Location: SECUNDERABAD, TELENGANA.Experience required: 2 – 3 yrs of relevant experienceEducational Qualification: ANY DEGREEPreferred Male & Female CandidatesJob Summary:We are looking for Male & female call center agents with strong communication skills...

  • Telesales Executive

    4 days ago

    Hyderabad, Telangana, India, Telangana Not required Full time

    Company DescriptionDubai Real Estate and Telecom.Role DescriptionThis is a full-time hybrid role for a Telesales Executive located in Hyderabad, with some work from home acceptable. The Telesales Executive will be responsible for generating and qualifying leads through outbound calls, providing customer service and support, and closing sales. Day-to-day...

  • Genesys Contact Center Engineer

    2 weeks ago

    Hyderabad, Telangana, India, Telangana Innova Solutions Full time

    Genesys Contact Center EngrPermanentHyd/ChennaiKey Responsibilities:As a key member of the Enterprise Contact Center team, you will be responsible for ensuring the seamless operation and performance of the Genesys Cloud CX platform and its integrations with CRM systems and analytics applications. Your role will involve:Technical Troubleshooting: Diagnose and...

  • Telesales Head

    1 day ago

    Hyderabad, Telangana, India Smi Staffing Services Hyderabad Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Telesales executiveFor more details call Asif HR Perks and benefitsEsi, pf, incentives

  • Telesales Representative

    7 days ago

    Hyderabad, Telangana, India TheCconnects Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionTheCconnects is a global platform featuring inspiring success stories, insightful interviews with C-Suite executives, founders, and entrepreneurs, as well as industry news updates and exclusive content. We provide valuable insights to readers and aspiring business leaders, helping them learn from the journeys of global leaders....

  • Assistant Manager

    21 hours ago

    Hyderabad, Telangana, India Ferty9 Fertility Center Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    Department:Contact CenterLocation:SecunderabadReports To:Head of Contact CenterIndustry:HealthcareExperience Required:6+ YearsCompensation:₹10 – 12 Lakhs Per Annum (Based on relevant experience)Position SummaryWe are seeking a highly experienced and results-orientedAssistant Manager – Call Center Salesto support and lead a high-performing sales team at...