AWS Contact Center Architect

3 days ago

Hyderabad, Telangana, India Intellectt Inc Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Summary:

We are seeking an experienced
AWS Contact Center Architect
with strong expertise in
Amazon Connect
and cloud technologies. The ideal candidate will design, implement, and optimize
cloud-based contact center solutions
for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement platforms.

Key Responsibilities:

  • Design, deploy, and maintain
    Amazon Connect-based contact center solutions
    .
  • Develop and implement
    cloud contact center architectures
    using AWS services such as
    Lambda, Lex, DynamoDB, S3, API Gateway, and CloudFormation
    .
  • Integrate contact center solutions with enterprise applications and backend systems.
  • Configure and optimize
    IVR flows, chatbots, and AI-driven customer interactions
    .
  • Troubleshoot and resolve issues related to
    telephony protocols
    (SIP, RTP, WebRTC).
  • Collaborate with
    business stakeholders, developers, and operations teams
    to ensure solutions meet performance, security, and scalability requirements.
  • Maintain documentation for architecture, workflows, and operational procedures.
  • Provide technical guidance and mentorship to junior team members.

Required Skills and Qualifications:

  • 8+ years
    of IT experience, with
    4+ years in contact center technologies
    .
  • 3+ years
    of hands-on experience with
    Amazon Connect
    .
  • Expertise in
    AWS services
    : Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation.
  • Strong understanding of
    telephony protocols
    : SIP, RTP, WebRTC.
  • Experience in designing and deploying
    cloud-native contact center solutions
    .
  • Excellent problem-solving, communication, and collaboration skills.

Preferred Qualifications:

  • AWS Certified Solutions Architect (Associate or Professional).
  • Experience with
    AI/ML integration
    in contact center solutions (chatbots, voice bots).
  • Familiarity with
    DevOps and CI/CD pipelines
    for cloud solutions.
  • Exposure to
    multi-region or enterprise-scale contact center deployments
    .

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