AWS Contact Center Architect

1 day ago

Hyderabad, Telangana, India Intellectt Inc Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Summary:

We are seeking an experienced
AWS Contact Center Architect
with strong expertise in
Amazon Connect
and cloud technologies. The ideal candidate will design, implement, and optimize
cloud-based contact center solutions
for enterprise clients, leveraging AWS services and telephony protocols to deliver scalable and efficient customer engagement platforms.

Key Responsibilities:

  • Design, deploy, and maintain
    Amazon Connect-based contact center solutions
    .
  • Develop and implement
    cloud contact center architectures
    using AWS services such as
    Lambda, Lex, DynamoDB, S3, API Gateway, and CloudFormation
    .
  • Integrate contact center solutions with enterprise applications and backend systems.
  • Configure and optimize
    IVR flows, chatbots, and AI-driven customer interactions
    .
  • Troubleshoot and resolve issues related to
    telephony protocols
    (SIP, RTP, WebRTC).
  • Collaborate with
    business stakeholders, developers, and operations teams
    to ensure solutions meet performance, security, and scalability requirements.
  • Maintain documentation for architecture, workflows, and operational procedures.
  • Provide technical guidance and mentorship to junior team members.

Required Skills and Qualifications:

  • 8+ years
    of IT experience, with
    4+ years in contact center technologies
    .
  • 3+ years
    of hands-on experience with
    Amazon Connect
    .
  • Expertise in
    AWS services
    : Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation.
  • Strong understanding of
    telephony protocols
    : SIP, RTP, WebRTC.
  • Experience in designing and deploying
    cloud-native contact center solutions
    .
  • Excellent problem-solving, communication, and collaboration skills.

Preferred Qualifications:

  • AWS Certified Solutions Architect (Associate or Professional).
  • Experience with
    AI/ML integration
    in contact center solutions (chatbots, voice bots).
  • Familiarity with
    DevOps and CI/CD pipelines
    for cloud solutions.
  • Exposure to
    multi-region or enterprise-scale contact center deployments
    .

  • Network Scaling Technician, AWS Data Center Operations

    3 days ago

    Hyderabad, Telangana, India Amazon Web Services (AWS) Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...

  • AWS Connect Lead

    1 day ago

    Hyderabad, Telangana, India Virtusa Full time ₹ 3,50,000 - ₹ 9,00,000 per year

    Key ResponsibilitiesLead the end to end technical delivery of contact center modernization projects using AWS ConnectCollaborate with architects product owners and business stakeholders to define technical requirements and implementation plansDesign and develop custom contact flows IVR systems and integrations with CRMs and third party platformsGuide the...

  • Contact Center Manager

    1 week ago

    Hyderabad, Telangana, India Cipher7 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Contact Center SME – Auto Dialer Implementation (Collection Department)Location: Papua New GuineaFull TimeInitial 2-3 months- travels to PNG after that Remote working from India PNG shift (3.30 am IST onwards).About the Role:We are looking for a Subject Matter Expert (SME) in Contact Center Technologies to lead the implementation of an Auto...

  • Data Center Engineering Operations Engineer, HYD-Infinity

    1 day ago

    Hyderabad, Telangana, India Amazon Web Services (AWS) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...

  • Contact Center Agent

    1 day ago

    Hyderabad, Telangana, India Latinem Private Limited Full time ₹ 45,000 - ₹ 50,000 per year

    We are seeking dynamic and customer-oriented individuals in our Global Excellence Center (contact center). The ideal candidates will possess strong communication skills and have a solid background in customer service, specifically in international voice or email/chat processes.Key Responsibilities:· Handle inbound and outbound calls for customer queries and...

  • AWS Architect

    4 days ago

    Hyderabad, Telangana, India World Wide Technology Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Required Qualifications:Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.At least 10 years of experience in Information Technology.At least 3 years of architecture, design, and development experience using AWS...

  • Contact Center Specialist

    1 day ago

    Hyderabad, Telangana, India HSBC Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...

  • AWS Architect

    2 weeks ago

    Hyderabad, Telangana, India Antal TECH jobs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Essential Duties and ResponsibilitiesCloud Architecture Design: Create highly available, fault-tolerant, and secure architectures leveraging AWS services such as EC2, S3, RDS, Lambda, VPC, ECS/EKS, and CloudFront.Payment Security Compliance: Ensure all solutions comply with PCI DSS and EMV standards for secure card transactions.Biometric Data Handling:...

  • Safety Engineer, Data Center Health and Safety

    1 day ago

    Hyderabad, Telangana, India Amazon Web Services (AWS) Full time ₹ 9,00,000 - ₹ 12,60,000 per year

    DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...

  • Tax Analyst-II, Tax Integration

    1 week ago

    Hyderabad, Telangana, India Amazon Web Services (AWS) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation...