Cisco IPT/WEBEX T2

4 days ago

Hyderabad, Telangana, India ADI Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year


Role : Cisco IPT/WEBEX T2
Experience : 5+ Years
Location : Hyderabad

Required qualifications:

  • Conduct Design Meetings with other engineers, project managers, vendors, and customers for upgrade/changes on an on-going basis.
  • Works with business users to determine call flow and call center requirements, solutions,
  • reporting and systems enhancements.
  • Documents corporate and remote branch call flow configurations and call flow charts.
  • Builds and maintains spread sheets and related discovery documents for call center strategies.
  • Evaluates and recommends new products and concepts for call center activity.
  • Performs preventive maintenance on telephony software applications and hardware, repairs to telephony system/environment problems.
  • Consulting with users, administrators, and engineers to identify business and technical requirements for proposed system modifications or technology purchases.
  • Evaluating services/products as possible solutions for future requirements or as a replacement/upgrade to existing network.
  • Minimum of 3 years related experience in network voice, collaboration, telepresence and call center environments.
  • WxCC v5.x Troubleshooting Agent Desktop Problems
  • WxCC tenants configuration, administration & Support
  • WxCC Knowledge on Skills-based Routing & Agent-based routing
  • Working experience to build WxCC Sites, Teams, Entry Points, and Queues
  • WxCC Contact Center Management Portal for real-time and historical contact center data
  • Working experience on WxCC Entry Points and Queues
  • Deep Knowledge of Cisco IP telephony technologies and solutions.

Soft skills:

  • Good communication skills (Written & Oral)
  • Flexible to work in the evening shifts
  • Individual and team player

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