Cisco Presales Engineer

17 hours ago


Hyderabad, Telangana, India Insight Global Full time ₹ 4,20,000 per year
  • Hybrid in Hyderabad, India (onsite 3 days a week)
  • Permanent fulltime role with a fixed salary of 30-35 LPA

JOB DESCRIPTION

We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) with deep expertise in Cisco Unified Contact Center Enterprise (UCCE), VXMI scripting, and certificate lifecycle management. The ideal candidate will serve as a trusted advisor to our strategic customers, ensuring the successful deployment, operation, and optimization of Cisco solutions.

Key Responsibilities


• Customer Engagement & Relationship Management and Technical Expertise & Solution Delivery


• Build strong relationships with customer stakeholders and Cisco account teams.


• Conduct regular technical reviews and strategic planning sessions.


• Provide subject matter expertise in Cisco UCCE, including architecture, deployment, and troubleshooting.


• Develop and maintain VXMI scripts to support custom call flows and integrations.


• Lead efforts in certificate renewals, ensuring compliance and minimal service disruption.


• Collaborate with internal engineering and support teams to resolve complex issues.


• Deliver technical workshops, training, and documentation tailored to customer needs.


• Project Management & Coordination


• Support onboarding, upgrades, and migrations of Cisco contact center solutions.


• Coordinate with cross-functional teams to ensure timely delivery of services.

REQUIRED SKILLS AND EXPERIENCE

  • Cisco UCCE Environments Experts

  • VXMI Scripting

  • Certificate renewals experience

  • Cisco Webex

  • Technical support expertise along with strong customer facing skills

NICE TO HAVE SKILLS AND EXPERIENCE

  • CCIE CCNP
  • Experience with Cisco Finesse, CVP, and ICM scripting.


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