AI Self-Service Developer
1 week ago
Key Responsibilities
Design, develop, and maintain AI-driven self-service applications using Google Dialogflow CX and CCAI.
Integrate AI solutions with contact center platforms and backend systems.
Support and enhance multi-location voice and chat implementations.
Collaborate with business stakeholders to understand requirements and optimize conversational flows.
Ensure smooth functioning of Speech-to-Text and Text-to-Speech features.
Troubleshoot, debug, and improve performance of existing AI solutions.
Required Skills & Experience
2+ years of experience working in contact centre environments.
1-2 years of experience in Java development.
1+ year of hands-on experience with Google Dialogflow CX and Google Cloud CCAI.
Familiarity with Speech-to-Text / Text-to-Speech services (Google, Amazon, Nuance).
Strong analytical, problem-solving, and communication skills.
Experience with Cisco CVP / Webex CCE is an added advantage
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