Us Call Center Agent

2 days ago

Banjara Hills Hyderabad Telangana, India Expansure IT Solutions Private Limited Full time

We are seeking a highly motivated and customer-focused **Call Center Agent** to join our U.S.based customer service team. As a call center agent, you will serve as the first point of contact for our clients, providing information, solving issues, and ensuring an exceptional customer experience through phone and/or chat support.
- Answer inbound calls from potential or existing clients in a professional, empathetic, and confidential manner
- Conduct detailed intake interviews to gather key case-related information, such as personal details, incident facts, and relevant documentation
- Accurately record and input client information into the firm's case management system
- Ask appropriate follow-up questions to ensure completeness and clarity of the information collected
- Determine case eligibility based on firm criteria and escalate qualified leads to legal staff for review
- Maintain a working knowledge of various case types (e.g., personal injury, workers' compensation, medical malpractice) to ensure proper intake flow
- Handle sensitive or emotional conversations with empathy, discretion, and professionalism
- Follow scripts and legal intake protocols to remain compliant with regulatory and ethical standards
- Provide basic information about the firm’s services without offering legal advice
- Meet performance targets related to call volume, accuracy, and quality assurance standards

**Qualifications**:

- Must be legally authorized to work in the United States
- High school diploma or GED (Associate or Bachelor’s degree preferred)
- Prior experience in a call center or customer service environment is a plus
- Excellent verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Comfortable using computers, CRM software, and call center tools
- Able to work independently and as part of a team
- Flexibility to work various shifts, including evenings and weekends, if needed

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Shift allowance

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call Center: 2 years (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 9908732536
Application Deadline: 24/06/2025
Expected Start Date: 18/06/2025

  • Call Center Executive

    2 days ago

    Hyderabad, Telangana, India Ferty9 Fertility Center Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job descriptionFERTY9 FERTILITY CENTER, SECUNDERABADBRANCH IS LOOKING FOR CUSTOMER CARE EXECUTIVEJob Location: SECUNDERABAD, TELENGANA.Experience required: 2 – 3 yrs of relevant experienceEducational Qualification: ANY DEGREEPreferred Male & Female CandidatesJob Summary:We are looking for Male & female call center agents with strong communication skills...

  • Call Center Representative

    4 weeks ago

    Hyderabad, India AdvanceEdge Solutions Full time

    Company DescriptionAdvanceEdge is a premier provider of tailored business solutions designed exclusively for law firms and legal marketing agencies. Our end-to-end services ranging from Virtual Agent Solutions and Digital Marketing Strategies to Case Acquisition and Litigation Support are built to optimize performance at every level. By combining...

  • Call Center Representative

    4 weeks ago

    hyderabad, India AdvanceEdge Solutions Full time

    Company Description AdvanceEdge is a premier provider of tailored business solutions designed exclusively for law firms and legal marketing agencies. Our end-to-end services ranging from Virtual Agent Solutions and Digital Marketing Strategies to Case Acquisition and Litigation Support are built to optimize performance at every level. By combining...

  • Call Center Representative

    2 weeks ago

    Hyderabad, Telangana, India AdvanceEdge Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAdvanceEdge is a premier provider of tailored business solutions designed exclusively for law firms and legal marketing agencies. Our end-to-end services ranging from Virtual Agent Solutions and Digital Marketing Strategies to Case Acquisition and Litigation Support are built to optimize performance at every level. By combining...

  • Contact Center Agent

    14 hours ago

    Hyderabad, Telangana, India ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Call Center Agent

    2 days ago

    Hyderabad, Telangana, India Pacer Global Logistics Full time ₹ 1,50,000 - ₹ 14,99,999 per year

    Job SummaryThe Call Center Representative is the first point of contact for our drivers, providing professional, friendly, and efficient service. You will handle a high volume of inbound and/or outbound calls, addressing drivers inquiries and assigning vehicles for them, resolving issues, and ensuring a positive drivers experience that reflects our company's...

  • Call Center Executive

    1 week ago

    Hyderabad, Telangana, India Obex Healthcare Pvt Ltd Full time

    **Immediate Hiring for Call Center Executive** **Job Title**: Call Center Executive **Location: [HYDERABAD/JNTU]** **Experience: Fresher / Experienced** **Salary: 15k-25k, Incentives** **Responsibilities**: - Handle customer inquiries and complaints professionally. - Provide information about services and offers. - Maintain call logs and update CRM...

  • Call Center Representative

    2 weeks ago

    Hyderabad, Telangana, India Voice Soft Solutions Pvt Ltd Full time

    Australian Company is looking for experienced call center executives with excellent communication skills in English with an Australian, US or UK accent. Prior experience in an international voice based process is mandatory. Good knowledge on MS Excel is mandatory. This is a work from role. Early morning shift. Mon-Fri. Call 9345609999 for an...

  • Call Centre Agent

    2 weeks ago

    Hyderabad, Telangana, India Ferty9 Fertility Center Full time

    To remain well-groomed as per company policy.Handling telephonic inquiries of the patients and keeping a record of the same.Booking new and follow-up appointments of the patients online and directly in PalashCalling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.Greeting and welcoming the...

  • Bpo (call Center Manager)

    2 weeks ago

    Hyderabad, Telangana, India Fireblaze Full time

    Fireblaze Technologies Nagpur HQ in collaboration with Hyderabad franchise partner StatMind AI Technologies is expanding into the BPO sector and launching a large-scale BPO Call Center Project in Hyderabad We are seeking an Experienced BPO Call Center Manager to lead and manage our BPO operations ensuring seamless service delivery operational efficiency and...