Regional Business Manager
7 days ago
Job Title: Regional Business Manager - South Zone
About Godavari Krishna Co-Operative Society Ltd.
Goddavari Krishna Co-Operative Society Ltd. is a leading financial institution that provides various banking services to its customers. As a Regional Business Manager, you will be responsible for overseeing the day-to-day operations of our branches in the south zone and ensuring that they meet their sales, loan disbursement, and collection targets.
Job Summary:
The successful candidate will be responsible for managing teams in sales, loans, collections, and clerical operations. They will also handle customer service and relationship issues, ensure timely resolution to maintain high levels of customer satisfaction, and build and maintain strong relationships with customers to encourage repeat business and positive referrals.
Main Responsibilities:
Staff Management & Leadership:
- Oversee and manage ABM-Sales, ABM-Loans & Collections, and clerical staff to ensure they meet their daily, weekly, and monthly targets.
- Conduct regular team meetings to review progress, provide updates, and set new goals for the team.
- Monitor staff performance and provide continuous feedback, training, and development opportunities.
Customer Service & Relationship Management:
- Handle customer service and relationship issues, ensuring timely resolution to maintain high levels of customer satisfaction.
- Ensure that customer inquiries and complaints are addressed professionally and efficiently.
- Build and maintain strong relationships with customers to encourage repeat business and positive referrals.
Branch Performance & Target Achievement:
- Contribute actively to increasing the branch's overall performance, ensuring that sales, loan disbursements, and collections targets are consistently met.
- Track branch performance against KPIs and take corrective action as needed to ensure targets are achieved.
Clerical Department Management:
- Oversee the clerical department's daily activities, ensuring that all transactions, paperwork are completed accurately and in a timely manner as guided from the head-office.
- Ensure that all daily transactions and reports are concluded before the end of the day to maintain smooth operations and compliance with internal processes.
Reporting & Administrative Tasks:
- Provide regular updates and reports to senior management (Sr. CBM/CBM) on branch performance, sales progress, loan portfolio, collections, and customer service metrics.
- Review and ensure accuracy in branch-related documentation and reports.
Qualifications & Skills:
- Education: Bachelor's degree in Business, Finance, or a related field. A Master's degree or additional certifications in banking and finance is a plus.
- Experience: Minimum 3+ years of experience in banking, with at least 1-2 years in a branch management role.
- Proven experience managing teams in sales, loans, collections, and clerical operations.
- In-depth understanding of loan products, deposit schemes, and banking operations.
Benefits:
We offer a competitive salary and benefits package, including a base salary of Rs. 32,000/- to Rs. 37,000/- per month, plus incentives on all departments.
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