Senior CX Process Lead
4 days ago
This is a senior role in the Customer Experience (CX) Team where you will oversee customer experience processes, optimize operational efficiency, service quality, and business outcomes.
About the JobYou will lead design, optimization, and governance of CX processes. This involves defining new processes, including workflows, SOPs, and performance metrics, as well as identifying inefficiencies using Lean, Six Sigma, Value Stream Mapping, and Business Process Reengineering techniques.
Main Responsibilities- Process Design & Optimization
- Develop and document process improvements to enhance efficiency and effectiveness.
- Collaborate with cross-functional teams to implement process changes.
- Quality Assurance & Governance
- Establish quality standards, KPIs, and audit frameworks for CX processes.
- Analyze customer interactions and ensure process adherence.
- CX Process Management
- Work closely with Operations, Product, Engineering, and external partners to ensure smooth execution of CX processes.
- Provide structured feedback and process recommendations to improve customer engagement.
The CX Team is responsible for delivering seamless, high-quality customer interactions. We oversee operations, partner management, process excellence, training, quality assurance (QA), and workforce management (WFM) to enhance customer satisfaction.
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Senior CX Solutions Specialist
2 weeks ago
Bengaluru, Karnataka, India CustoBiz LLP Full timeJob Title: Senior CX Solutions SpecialistLocation: Hyderabad, Telangana, IndiaExperience Required: 8+ YearsRelevant Exp Required: 7+ YearsAvailability: Immediate joiners preferredPreferred Background: Candidates with contact centre domain experienceJob Description:We are looking for a seasoned Senior CX Solutions Specialist with deep expertise in Genesys...
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Senior CX Solutions Specialist
2 weeks ago
Bengaluru, Karnataka, India CustoBiz LLP Full timeJob Title: Senior CX Solutions Specialist Location: Hyderabad, Telangana, India Experience Required: 8+ Years Relevant Exp Required: 7+ Years Availability: Immediate joiners preferred Preferred Background: Candidates with contact centre domain experience Job Description: We are looking for a seasoned Senior CX Solutions Specialist with deep...
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Senior CX Solutions Specialist
1 week ago
Bengaluru, Karnataka, India CustoBiz Full time US$ 1,04,000 - US$ 1,30,878 per yearJob Title:Senior CX Solutions SpecialistLocation:AnyExperience Required:8+ YearsRelevant Exp Required:7+ YearsAvailability:Immediate joiners preferredPreferred Background:Candidates with contact centre domain experienceJob Description:We are looking for a seasoned Senior CX Solutions Specialist with deep expertise in Genesys Cloud, AWS Connect, and CX UI/UX...
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CX Solutions Strategist
2 weeks ago
Bengaluru, Karnataka, India beBeeCustomerExperience Full time ₹ 20,00,000 - ₹ 25,00,000Job Title: Senior CX Solutions SpecialistA seasoned professional with deep expertise in Genesys Cloud, AWS Connect, and CX UI/UX capabilities is required.Key Responsibilities:Optimize customer journeys using insights and data to drive business growth.Map, analyze, and improve customer journeys through strategic process improvements.Develop innovative UI/UX...
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CX Transformation Leader
4 days ago
Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 8,00,000CX StrategistWe are seeking a CX Strategist to lead initiatives that enhance customer satisfaction, loyalty, and engagement. This role involves collaborating with clients to develop CX strategies, improve customer journeys, and implement solutions that drive business growth.Key Responsibilities:Customer Experience Strategy:Develop and execute CX strategies...
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Senior CX Professional
1 week ago
Bengaluru, Karnataka, India beBeeCXCAREERS Full time ₹ 18,00,000 - ₹ 25,00,000Lead CX AnalystJob Summary:We are seeking a seasoned expert in Customer Experience (CX) to lead our experience management team. As a key member, you will be responsible for designing and implementing advanced surveys, dashboards, and configurations using Qualtrics.CX LeadershipWork closely with clients to understand their business goals, survey needs, and...
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CX Analytics Engineer
2 weeks ago
Bengaluru, Karnataka, India Conduent Full time ₹ 15,00,000 - ₹ 25,00,000 per yearKey ResponsibilitiesDesign, build, and maintain scalable data pipelines to collect and analyze customer interaction data across digital and offline channels.Develop and maintain dashboards and reports to monitor key CX metrics such as NPS, CSAT, CES, and churn.Collaborate with CX, product, and marketing teams to identify friction points and opportunities in...
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Senior Project Manager
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Bengaluru, Karnataka, India Kapture CX Full timePosition : Senior Technical Project ManagerLocation : BangaloreExperience : 8+ yearsCompany OverviewKapture Cx is a leading Enterprise-grade, SaaS-based Customer Support Automation platform that provides businesses with an all-in-one customer service solution. Designed to be more than just a help desk, our cloud CRM is engineered to meet the dynamic needs...
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CX Transformation Leader
2 weeks ago
Bengaluru, Karnataka, India beBeeTransformation Full time ₹ 1,80,00,000 - ₹ 2,50,00,000Job Title: CX Transformation Leader">CX Transformation LeaderWe are seeking a highly motivated and experienced CX Transformation Leader to lead our customer experience transformation initiatives. As a key member of our team, you will be responsible for driving business growth by delivering exceptional customer experiences across new age clients.">Key...
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Lead cx analyst
2 weeks ago
Bengaluru, Karnataka, India Indegene Full time#Experience on Qualtrics Platform is MandatoryWe are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates...
